I am disappointed with Pull & Bear's customer service. My brother bought me a gift, but the product was sent incorrectly by the store. He returned it and reordered the correct item, giving my address as the shipping destination. Unfortunately, by the time I received the product, it did not fit and I wanted to exchange it at a physical store, but it was a 100 km trip. When we went to the store, the officials said that we couldn't exchange it without the cardholder present with the card and they refused to assist us in any way. Now, we are stuck with a product we can't use and no way to return or exchange it. I tried pleading with the customer representative, but they were unhelpful. It's frustrating because the store could have at least accepted the return and issued a shopping code. I don't understand why they make it so difficult. They keep saying that only internet orders can be returned and the cardholder must be present with the card.
Hello, about a week ago, I bought a coat from Pull&Bear and now I want to return it. They said I need a document from the bank confirming the card change since my card was replaced. I am the cardholder, the transaction is in my name, and also have the receipt. It's so absurd that they are making it ...
I purchased a pair of shoes from Pull & Bear today, but they were too small. Naturally, I wanted to initiate a return, but the process has been unnecessarily complicated and frustrating. How difficult can it be to return an item? First, I contacted customer service to ask if they offer home pickup ...
On January 12, I placed an order through Pull & Bear’s online store. After waiting for days without any shipping updates, I canceled my order on January 16. Since then, I have not received my refund. I contacted my bank, and they confirmed that no refund request has been processed from Pull & Bear’...
I received a gift from Pull&Bear with an exchange card included. Due to my demanding job as an engineer, I couldn’t visit the store immediately. When I finally managed to go just two days past the exchange period, they refused to process the exchange, saying the head office does not approve late exc...
I purchased a product from Pull and Bear, with the right to return it by November 8. However, I was informed that my return code had expired, even though it was still within the valid return period. When I tried to request a new code, the system kept giving errors. I contacted customer service for ...
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