Pull&Bear sent me the wrong item, how can I return it?

One of the items in my online order from Pull and Bear was delivered with a store security tag still attached, making it impossible for me to use the product. Although this error clearly stems from the company’s negligence, customer service merely advised me to either return the product or take it t...

On June 6th, I bought three t-shirts from your Marmara Forum store. All three labels clearly stated to wash them at 30 degrees Celsius. I washed all of them on a quick cycle. Two of the t-shirts were perfectly fine, but one of them completely shrank! This is unacceptable. Your product's care instru...

Every time I buy a t-shirt from Pull and Bear, it becomes completely unwearable after just the second time I put it on. The fabric stretches out, seams start to twist, and the overall shape is ruined. I’ve returned a few items, but honestly, who has time to keep going through the return process ever...

I bought a pair of sweatpants for ₺1,090.00 from the Pull & Bear store in Ankara Ankamall AVM. I wore them only once or twice, and after the first wash, the product shrank by 5–6 cm. I took the item back to the store and asked for a refund, but they refused. They said it would be sent to the factory...

Pull & Bear sent me an incomplete order. Instead of sending the missing item, customer service is asking me to return the product. I ordered a tracksuit set, but it arrived incomplete—only the pants were in the package. The sweatshirt was not included. I paid for the full set and expected to receive...

I ordered some jeans off the Pull and Bear website on the 28th of December 2024, it said that it would arrive on the 6th of January, but when I tracked the order yesterday it said it had already been delivered on the 2nd of January. I checked the reference photo and it seemed like an unfamiliar loca...

I ordered a white size 38 running shoe from Pull & Bear, but what I received was shocking—a size 42 men's shoe! This isn’t just a minor error in size; it’s a completely different product from what I ordered. How can such a mistake happen? Sending the wrong size of the same shoe might be understandab...

I purchased two different products from two sellers (Guess and Pull & Bear) through Trendyol but had to return them after they arrived. When the return was processed, a Trendyol Express employee mistakenly sent the Guess shoes (worth ₺3300) to Pull & Bear and the Pull & Bear overalls (worth ₺1590) t...

I bought white sandals from Pull and Bear on Trendyol on May 11th, order no: #2011314634. But later, I saw this sandal in the store and had the opportunity to try my size, it did not fit my foot, it was incredibly narrow. Later, I wanted to cancel this sandal I bought from Trendyol, it was not cance...

On January 4, 2023, I made three separate purchases from the Pull and Bear mobile app. On January 13th, UPS Turkey delivered a package to me, but when I opened it, there was only one item inside. My first thought was to send a message to Pull and Bear on WhatsApp. Their system reported the delivery ...

I am disappointed with Pull & Bear's customer service. My brother bought me a gift, but the product was sent incorrectly by the store. He returned it and reordered the correct item, giving my address as the shipping destination. Unfortunately, by the time I received the product, it did not fit and I...