Papara hasn’t refunded my canceled transfer, how can I easily get Papara to process the refund?

For about 10 days, I have been trying to transfer ₺320 from my Papara Card to my own bank account, but every time I attempt the transaction, I receive an error message saying, “An error occurred. Our team has been notified about the issue. Please try again later.” The transaction fails every time I ...

I am a Papara Card user, and today (October 31, 2025) in Istanbul, I tried to transfer the balance in my account to another bank via IBAN. However, the transaction did not go through, and the money transfer failed. I have experienced a similar issue before. I contacted Papara customer service regar...

Today, I made a sale transaction of Apple stock through Papara. However, the $44.11 from the sale has not been credited to my account and still appears as “Pending Settlement Balance.” I completed the transaction through the mobile application, and my registered phone number is ** 542 779 25 **. Af...

For about 3–4 months, my Papara account and my Papara Black Card have been completely inaccessible. My ₺1020 has been blocked in my account under the excuse of “review,” and I am unable to make any transactions. I contacted customer service multiple times both by email and phone, but I either receiv...

On August 26, 2025, my Papara account was closed. Just before the closure, I had deposited around ₺15,800–16,000 into my account via an ATM, and when I got home, I saw that the account was shut down. The money I deposited was meant to pay my bills and rent, but for three days I have not been able to...

My individual Papara account has been closed for about 3 months, and they have not returned the ₺21,000 balance inside. No explanation has been given as to why my account was closed. My registered email address is **@gmail.com. I have tried multiple times to contact Papara both via email and other c...

I was shocked to discover that ₺309.99 had been taken from my Papara account by a platform named Promixa Beta, and I had not authorized any such transaction. I was completely unaware of this transaction happening while I was asleep. I never signed up for anything, I did not approve this charge, and ...

On May 29, 2025, at around 6:30 PM, I made a deposit of ₺7100 into my Papara account. After the transaction, I received a receipt, which I then threw away. Later, when I logged into my account to check, I saw that the amount I had deposited was not reflected in my balance. I submitted a support tick...

On the night of May 28 to May 29, between 11:30 PM and 12:30 AM, I deposited ₺4,000 in cash into my Papara card using the VakıfBank ATM (ATM No: 005746). After the ATM displayed the message “Your deposit transaction has been completed,” it returned my card. However, when I checked my Papara account,...

I have funds in my Papara account and I need assistance right away. I recently discovered the trustee (kayyum) situation, and if I had known sooner, I would have never deposited my funds. I find myself in a frustrating predicament where I can't access my own funds, and it's been several hours alread...

My Papara account was closed, and my money hasn’t been refunded. Even though they said it would be returned, I haven’t seen any results—they keep stalling. They told me the refund would be processed within 3 business days, but today is the 4th day and the money is still not in my account. I even pro...

Papara hasn't returned my 300,000 ₺ for a week. They initially said it would take three working days, but I’ve been left waiting, and now all I receive are automated messages in my email. I’ve called Papara customer service multiple times, but no one provides a clear answer or timeline. It feels lik...

My Papara account has been under investigation for 6 months since June, with approximately ₺750.000 of our money blocked. Because we trusted the process, we have not pursued legal action until now, but we are deeply affected by this situation. All we receive are automated responses. We demand the im...

My Papara account has been under review for six months since June, with approximately ₺750,000 frozen. We are a wholesale supplier of white goods spare parts, and we have all the necessary tax records and documents. Trusting the system, we have refrained from initiating legal action so far, but we a...

I deposited money into the Papara application using my credit card. Then, I contacted live support and requested the transaction to be canceled and refunded, but I was told that the transaction could not be canceled or refunded. I was not informed beforehand that transactions made via credit card co...

I am experiencing a major issue with my Papara account. While I can make purchases, withdraw cash from ATMs, deposit money, and even transfer funds to other Papara users, I cannot transfer money to external accounts. For the past 22 hours, I have repeatedly contacted customer service and submitted d...

On 20.12.2024, someone conducted a fraudulent transaction in the PlayStation Store using my Papara virtual card. I immediately created a support request with Papara, asking them to cancel the transaction. For two days, their support team sent me long, unhelpful messages before ultimately telling me ...

I made a transfer to a site, but the money was not transferred to the site. I want to get a refund and cancel the money transfer, but there is no such button on Papara. Despite waiting for several days, the money is still stuck, and the site has not processed the transfer. I haven’t touched or used ...

Papara has restricted my account without any clear reason, and despite my numerous attempts to contact them, I still haven’t received a specific explanation. Since October 11, 2024, I’ve been sending emails and only getting back generic responses that fail to address my issue or provide any resoluti...

I am experiencing an issue with an international money transfer. I made a transfer from Turkey to abroad using Koronopay, but due to a problem with Koronopay, I couldn't withdraw the money, so I canceled the transfer twice and made it again. However, since the problem was still not resolved, I cance...

I wanted to buy a game on Steam that cost around 1200TL. After completing the purchase, I discovered the transaction was pending, and the money had already been deducted from my account. I waited patiently for the refund, but it never came. I contacted them via email, and initially, they responded p...