I am experiencing an issue with an international money transfer. I made a transfer from Turkey to abroad using Koronopay, but due to a problem with Koronopay, I couldn't withdraw the money, so I canceled the transfer twice and made it again. However, since the problem was still not resolved, I canceled the transfer through Papara this time. Despite canceling the transfer, the refund for one of the transactions has not been processed, even though it has been over two weeks. In my previous cancellations, the refund was processed within a few hours. Thinking the issue might be with Koronopay, I contacted them, but they stated that the refund was not processed by Papara and that this was the reason the amount was not returned. I have been in contact with the Papara team for over two weeks, but they only keep saying they are working on it, with no progress. For this significant amount of money, Papara is not taking any action, nor are they providing any updates.
I made a transfer to a site, but the money was not transferred to the site. I want to get a refund and cancel the money transfer, but there is no such button on Papara. Despite waiting for several days, the money is still stuck, and the site has not processed the transfer. I haven’t touched or used ...
For about 10 days, I have been trying to transfer ₺320 from my Papara Card to my own bank account, but every time I attempt the transaction, I receive an error message saying, “An error occurred. Our team has been notified about the issue. Please try again later.” The transaction fails every time I ...
I’m currently unable to withdraw money from my Papara account or transfer it to another account, and it’s been an ongoing issue that I can’t seem to resolve. I’ve called customer service multiple times and had to explain the same situation over and over again to different representatives, but no one...
I have been a Papara member for 1 year. On June 11, 2025, I transferred ₺2,000 from a bank account of my own to my Papara account and opened the mobile application. I received a notification that my account was permanently closed for no reason. When I called customer support, they stated that they c...
I have been unable to withdraw the ₺2,600 in my Papara account for the past three days. Whenever I try to withdraw cash from an ATM or transfer money to another bank, I keep receiving the warning “You have exceeded your transaction limit.” However, my account is verified as an individual account, an...
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