For about 10 days, I have been trying to transfer ₺320 from my Papara Card to my own bank account, but every time I attempt the transaction, I receive an error message saying, “An error occurred. Our team has been notified about the issue. Please try again later.” The transaction fails every time I try to send money to an IBAN through the mobile app. I contacted customer service about this issue, but they only told me that there was nothing I could do except wait. I also submitted my complaint through Papara’s community section, where I was told to check my email, yet I never received any email from Papara, causing further inconvenience. I urgently request that this issue be resolved and that the ₺320 on my card be refunded.
I am a Papara Card user, and today (October 31, 2025) in Istanbul, I tried to transfer the balance in my account to another bank via IBAN. However, the transaction did not go through, and the money transfer failed. I have experienced a similar issue before. I contacted Papara customer service regar...
For about 3–4 months, my Papara account and my Papara Black Card have been completely inaccessible. My ₺1020 has been blocked in my account under the excuse of “review,” and I am unable to make any transactions. I contacted customer service multiple times both by email and phone, but I either receiv...
I have been unable to withdraw the ₺2,600 in my Papara account for the past three days. Whenever I try to withdraw cash from an ATM or transfer money to another bank, I keep receiving the warning “You have exceeded your transaction limit.” However, my account is verified as an individual account, an...
Papara hasn't returned my 300,000 ₺ for a week. They initially said it would take three working days, but I’ve been left waiting, and now all I receive are automated messages in my email. I’ve called Papara customer service multiple times, but no one provides a clear answer or timeline. It feels lik...
Since 9:15 p.m. on October 31, 2025, I have been unable to perform any transactions through either the Papara mobile app or my Papara Card. When I try to transfer money to another IBAN, I receive the error message: “Error! Your transaction cannot be completed at this time.” I cannot perform any acti...
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