Papara Refused to Help After Fraudulent Transaction on My PS Store Account

On 20.12.2024, someone conducted a fraudulent transaction in the PlayStation Store using my Papara virtual card. I immediately created a support request with Papara, asking them to cancel the transaction. For two days, their support team sent me long, unhelpful messages before ultimately telling me that, because I have my own PS subscription, they would not assist me. This essentially means that if you have a subscription to a service, anyone can steal your card and use it for fraudulent transactions, and Papara will refuse to help! This is an unacceptable situation and poor treatment from a financial organization. When a similar situation happened with QNB, they provided a statement form, conducted an investigation, and refunded my money. That was a proper response from a reliable bank.