If Omio's customer service isn't answering, go back to their Help Center and use the contact page to send a support request.
Don't forget to include your booking reference, proof of payment, and any relevant screenshots to help get the problem fixed faster.
Their English-speaking customer service is open 24 hours a day, seven days a week. However, the "Changes in my booking" department at +1 917 924 3330 may be the fastest way to get help.
❗ If these steps don't work, you canfile a complaint Xolvie about it to try to find an answer.
Related Complaints
Omio Refund Issue Regarding Connecting Bus

I am writing to request reimbursement for additional transportation expenses that I had to incur during my journey from ...Nantes to Enschede on 25 May 2026, booked through Omio under booking number 3353830533. According to my Omio itinerary, I was scheduled to travel with FlixBus and make a transfer a...
I Face Missing Cabin Bag Rights on My AJet Ticket Bought Through Omio

I purchased an AJet ticket through the Omio application for flight VF109 departing on June 7 at 2:10 PM. The ticket clas...s was shown on Omio as “Basic / P Class,” and the screen clearly stated: “Basic = personal item, cabin baggage, non-refundable.” Because of this information, I specifically chose t...
Omio Train Tickets Cancellation And Refund
I purchased multiple train tickets through Omio for a trip starting from Barcelona to Paris and continuing on to several... destinations, including Paris to Luxembourg, Luxembourg to Brussels, Brussels to Amsterdam, Amsterdam to Lille, Lille to Dunkerque, Dunkerque to Lille, and Lille to London, with t...
Omio and Renfe Denied Refund for Ticket Purchased by Mistake

I missed my train from Barcelona to Madrid, so I had to quickly buy a new train ticket through Omio for a Renfe train. A...round 8–9 AM on February 17, I rushed to complete the purchase. However, just seconds after completing the transaction, I realized that I had mistakenly selected February 19 instea...
Omio Cancellation And Refund Process Shouldn't Be This Difficult!

I booked a Sky Express flight from Thessaloniki (SKG) to Athens (ATH) for 21 March 2026 through Omio on 24 November 2025.... While booking, I specifically chose and paid extra for the “Sky Joy +” package, which clearly states that the ticket can be cancelled with a 45 € fee and the rest refunded. I lat...
Omio Train Ticket Price Jumps at Payment Screen

For about two weeks, I have been trying to purchase a train ticket from Amsterdam to Brussels for January 3, 2026 throug...h Omio. There is a significant difference between the price shown in the app and the price displayed on the payment screen. When I reach the final step, a warning appears saying “O...
Omio Duplicate Booking Made - No Help From Customer Support
We accidentally made two bookings for the same person and the same travel time on Omio. I want to cancel one of them, bu...t I’m not getting proper support. How could this even happen, and why is it so difficult to get understanding from customer service? Is everything just about money? I called custom...
Omio Prague–Nuremberg Bus Never Showed Up: No Info, No Support, Hours Stranded

We purchased a ticket from Omio for a trip between Prague and Nuremberg. We arrived at the station at 9:00 for the 10:30... bus. The ticket did not include a station number or a bus number. We asked the travel information desk about the bus, but they said they had no information about such a bus and th...
My Omio Ticket Not Accepted on RegioJet Train

I had a ticket purchased through the Omio app to travel from Vienna to Prague. Before boarding, I showed my ticket to an... employee of the train company and told him I wanted to leave 2–3 hours earlier. When I asked which train I could take, he told me to board the 10:49 train. After being on the trai...
Omio Won’t Cancel My Refundable Train Tickets — Emails and Chat Ignored

I am unable to cancel the train tickets I purchased from Omio with cancellation protection. I have emailed them multiple... times and contacted customer service through online chat, but no one has responded. I want my tickets to be canceled and my payment refunded. My booking number is 260-4552-5059.
Omio Split My Group Into Different Wagons – Won’t Let Me Cancel My Tickets
I booked a 6-person ticket on Omio for August 23 at 08:54 and even paid extra for seat selection. However, despite plent...y of available seats in 6-person wagons, Omio split us into two different wagons, completely ignoring our reservation preferences. Since this booking is unusable for us, I decided...

Omio Still Hasn’t Refunded My Canceled Paris–Zurich Ticket After 15 Days

I purchased a refundable ticket from Paris to Zurich through Omio, and I needed to cancel it. I canceled the ticket, but... my refund still hasn’t been issued. It has been 15 days, and nothing has been paid back. I can’t reach customer service, and when I try to use the automated chat, it gives me the ...
