If Omio's customer service isn't answering, go back to their Help Center and use the contact page to send a support request.
Don't forget to include your booking reference, proof of payment, and any relevant screenshots to help get the problem fixed faster.
Their English-speaking customer service is open 24 hours a day, seven days a week. However, the "Changes in my booking" department at +1 917 924 3330 may be the fastest way to get help.
❗ If these steps don't work, you canfile a complaint Xolvie about it to try to find an answer.
Related Complaints
Omio’s Incorrect Bus Stop Location Made Me Miss My Bus and Cost Me €100
I purchased a €30 bus ticket through the Omio app for the Cologne–Hamburg route, departing at 4:05 PM on July 23. I went... to the boarding location shown in the app, but the location provided by Omio was incorrect. As a result, I was unable to find the correct departure point, missed my bus, and could...

Omio Charged Me but Never Sent My Train Ticket, Need 570 SEK Refund

I bought a train ticket via Omio for 570 SEK on 9 July, and I paid through Klarna. Despite the payment going through, I ...never received any booking confirmation or ticket from Omio. In my Klarna account, the 570 SEK payment to Omio is visible and appears as an active payment, with a payment reference...
Omio Ticket Showed Baggage Included but I Was Charged €60
I booked a flight on 11 July through Omio from Madrid to Barcelona with a stop in Palma de Mallorca. In the Omio ticket ...it was clearly written that baggage was included in the ticket price. However, at the airport check‑in desk I was told that baggage was not included and that I had to pay an additi...
Omio’s Misleading Train Ticket Cost Me an Extra €90 Taxi Fare
On July 6, 2026, I purchased a train ticket through Omio for €34 for travel from Brussels-North to Rotterdam. The ticket... displayed the route simply as "BRUXELLES-NORD → Rotterdam C.", presenting it as a direct journey. At no point during the booking process or on the ticket itself was it clearly sta...
Refund For Delayed Train From Saint-Jean-De-Losne-Dijon - Omio

On 25 June 2026 I purchased 4 train tickets via Omio for the journey from Saint‑Jean‑De‑Losne to Dijon. We were informed... that the scheduled train had been delayed, and because of this delay we were no longer able to catch our connecting train from Dijon to Paris. When I realised we would miss the Di...
Omio Refused to Refund My Train Ticket to My Credit Card

I purchased a Cologne–Berlin train ticket through Omio for travel on July 8, 2026, with XCover protection included. The ...total amount I paid, including the protection fee, was €31.88. Although I paid in euros, when I attempted to cancel my ticket, I discovered that my refund was being processed in U...
Omio Changed My BlaBlaCar Departure Time Without My Consent

I purchased a BlaBlaCar ticket through Omio for travel from Paris to Cologne on July 6, 2026, for €58. After completing ...my booking, the departure time of the trip was changed by approximately 15 hours earlier without my knowledge or consent. I became aware of this change only after receiving an emai...
Complaint To Omio For Refund

I booked train tickets from Geneva to Lucerne via Omio with the booking number 151438702417, for travel on 16 June. I pu...rchased these tickets on 14 March 2026. Afterwards, I obtained a Swiss Pass that already covers this journey, so I no longer need the separate tickets bought through Omio. When I c...
Omio Refund Issue Regarding Connecting Bus

I am writing to request reimbursement for additional transportation expenses that I had to incur during my journey from ...Nantes to Enschede on 25 May 2026, booked through Omio under booking number 3353830533. According to my Omio itinerary, I was scheduled to travel with FlixBus and make a transfer a...
I Face Missing Cabin Bag Rights on My AJet Ticket Bought Through Omio

I purchased an AJet ticket through the Omio application for flight VF109 departing on June 7 at 2:10 PM. The ticket clas...s was shown on Omio as “Basic / P Class,” and the screen clearly stated: “Basic = personal item, cabin baggage, non-refundable.” Because of this information, I specifically chose t...
Omio Train Tickets Cancellation And Refund
I purchased multiple train tickets through Omio for a trip starting from Barcelona to Paris and continuing on to several... destinations, including Paris to Luxembourg, Luxembourg to Brussels, Brussels to Amsterdam, Amsterdam to Lille, Lille to Dunkerque, Dunkerque to Lille, and Lille to London, with t...
Omio and Renfe Denied Refund for Ticket Purchased by Mistake

I missed my train from Barcelona to Madrid, so I had to quickly buy a new train ticket through Omio for a Renfe train. A...round 8–9 AM on February 17, I rushed to complete the purchase. However, just seconds after completing the transaction, I realized that I had mistakenly selected February 19 instea...
Omio Cancellation And Refund Process Shouldn't Be This Difficult!

I booked a Sky Express flight from Thessaloniki (SKG) to Athens (ATH) for 21 March 2026 through Omio on 24 November 2025.... While booking, I specifically chose and paid extra for the “Sky Joy +” package, which clearly states that the ticket can be cancelled with a 45 € fee and the rest refunded. I lat...
Omio Train Ticket Price Jumps at Payment Screen

For about two weeks, I have been trying to purchase a train ticket from Amsterdam to Brussels for January 3, 2026 throug...h Omio. There is a significant difference between the price shown in the app and the price displayed on the payment screen. When I reach the final step, a warning appears saying “O...
Omio Duplicate Booking Made - No Help From Customer Support
We accidentally made two bookings for the same person and the same travel time on Omio. I want to cancel one of them, bu...t I’m not getting proper support. How could this even happen, and why is it so difficult to get understanding from customer service? Is everything just about money? I called custom...
Omio Prague–Nuremberg Bus Never Showed Up: No Info, No Support, Hours Stranded

We purchased a ticket from Omio for a trip between Prague and Nuremberg. We arrived at the station at 9:00 for the 10:30... bus. The ticket did not include a station number or a bus number. We asked the travel information desk about the bus, but they said they had no information about such a bus and th...
My Omio Ticket Not Accepted on RegioJet Train

I had a ticket purchased through the Omio app to travel from Vienna to Prague. Before boarding, I showed my ticket to an... employee of the train company and told him I wanted to leave 2–3 hours earlier. When I asked which train I could take, he told me to board the 10:49 train. After being on the trai...
Omio Won’t Cancel My Refundable Train Tickets — Emails and Chat Ignored

I am unable to cancel the train tickets I purchased from Omio with cancellation protection. I have emailed them multiple... times and contacted customer service through online chat, but no one has responded. I want my tickets to be canceled and my payment refunded. My booking number is 260-4552-5059.
Omio Split My Group Into Different Wagons – Won’t Let Me Cancel My Tickets
I booked a 6-person ticket on Omio for August 23 at 08:54 and even paid extra for seat selection. However, despite plent...y of available seats in 6-person wagons, Omio split us into two different wagons, completely ignoring our reservation preferences. Since this booking is unusable for us, I decided...

Omio Still Hasn’t Refunded My Canceled Paris–Zurich Ticket After 15 Days

I purchased a refundable ticket from Paris to Zurich through Omio, and I needed to cancel it. I canceled the ticket, but... my refund still hasn’t been issued. It has been 15 days, and nothing has been paid back. I can’t reach customer service, and when I try to use the automated chat, it gives me the ...

1 Comment