We accidentally made two bookings for the same person and the same travel time on Omio. I want to cancel one of them, but I’m not getting proper support. How could this even happen, and why is it so difficult to get understanding from customer service? Is everything just about money? I called customer service but didn’t receive the help I was expecting.
I booked a 6-person ticket on Omio for August 23 at 08:54 and even paid extra for seat selection. However, despite plenty of available seats in 6-person wagons, Omio split us into two different wagons, completely ignoring our reservation preferences. Since this booking is unusable for us, I decided...
I am unable to cancel the train tickets I purchased from Omio with cancellation protection. I have emailed them multiple times and contacted customer service through online chat, but no one has responded. I want my tickets to be canceled and my payment refunded. My booking number is 260-4552-5059.
I purchased a flexible ticket on Omio for the Paris – Brussels – Bruges train route. When my travel plans changed, I contacted the support team through the app, and they told me that I needed to modify my ticket and create a new reservation. Following their instructions exactly, I purchased the new ...
I booked a Rome to Florence bus ticket for January 26, 2025, through Omio, and I paid extra for the cancellation and change option. However, when I tried to cancel, I was told that the ticket is non-refundable, even though I specifically paid for a flexible fare. I contacted Omio’s customer service...
I booked a Paris to Amsterdam ticket for January 28, 2025, through Omio, thinking it was a reliable platform. However, my ticket was suddenly canceled, and despite paying in full, I was told that Omio is in a legal dispute with Eurostar. Why am I, as a paying customer, being affected by this? It ha...
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