I had a ticket purchased through the Omio app to travel from Vienna to Prague. Before boarding, I showed my ticket to an employee of the train company and told him I wanted to leave 2–3 hours earlier. When I asked which train I could take, he told me to board the 10:49 train. After being on the train for about an hour and a half, a female train attendant approached me and asked me to leave my seat without even checking my ticket. There was no other passenger waiting for the seat I was sitting in.
I showed her my ticket, but she told me the companies were different and insisted that I buy a new ticket. When I asked why I should buy another ticket even though I already had one, she repeated that it was a different company. I opened my online ticket and showed her that the companies were, in fact, the same. This time she claimed that there were no available seats—yet there were clearly empty seats on the train. She pressured me, saying there was “one last seat” available and that I had to purchase it. She also remarked that they do not like working with Omio.
I told her I had a valid ticket and would not buy another one, and that I would not get off halfway through the trip. She then claimed that they could cancel my ticket purchased through the app and told me to buy a new one again. Even though I said I didn’t want any trouble, she kept insisting and pressuring me, saying it wouldn’t be canceled unless I purchased another ticket. Because of this pressure, I ended up buying the ticket. Later on, she did not cancel anything on my phone as she had promised. After misleading me, she quickly disappeared.
Because the train’s Wi-Fi and my mobile internet were not working, I couldn’t contact Omio during the trip. When I tried after the journey, only a chatbot responded, and I couldn’t get any help. She didn’t even tell me where I should sit. With two tickets and my luggage, I had to stand in the corridor for one hour. I also tried to reach the supervising conductor on the train, but he ignored what I went through. When I pointed out the female attendant and explained what she had done, he only showed me a seat and offered no solution for anything else.
As a tourist traveling to Prague, I was treated badly despite having a valid ticket. I was forced to stand for an hour, pressured into buying a second ticket, and experienced both financial and emotional distress. The attendant’s actions and the lack of support ruined the start of my trip.
I am filing a complaint against the female RegioJet train attendant and the supervisor whose badge said “Hulk.” I request that necessary action be taken and that the cost of the second ticket—wrongfully forced upon me despite having a valid ticket—be immediately refunded to my credit card.
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