They sold me a ticket for a canceled train on Omio. How can I deal with this?

If you bought a ticket on Omio for a cancelled train, the first thing you should do is see if the railway company or Omio sent any legal notice about the cancellation.

In these situations, it's important to:

Check the email address that was linked to the buy.

Check Omio account to see how the trip is going.

Omio's customer service should be contacted through their help center or online chat. Tell them what happened and include the order number.

Before you use Omio, make sure you know how the train company handles refunds and changes.

For instance, if Trenitalia ran the canceled trip, the passenger might be able to get a refund straight from them.

In these cases, Omio usually steps in to help, but the process also rests on the railway company.

❗ You're not the only one having this problem. On Xolvie, you can talk about your problems or make a complaint to connect with other people and get help.