Merve

"Do not buy tickets from OMIO On July 20, 2026, we purchased tickets through the Omio app for three people to travel from Fredericia to Copenhagen Central Station on a train scheduled to depart at 19:27, paying a total of €165 around 19:00. When we arrived at the platform and spoke with the station staff, we learned that the train we had bought tickets for had actually been cancelled. In other words, Omio sold us tickets for a train that did not exist and had been cancelled. We reported the situation immediately through the app and received an automatic reply stating that we would be contacted by the system, but since that day no representative has reached out to us. Moreover, despite sending numerous emails to the addresses provided by Omio, our messages were not delivered and were returned. Our inquiries made through the app and by email have yielded no results; we have received no feedback, explanation, or solution. Selling tickets for a non‑existent, cancelled train is unacceptable, and we have suffered serious inconvenience both in time and financially. I demand that Omio immediately refund the total ticket cost of €165 paid for the three of us and consider my claim for compensation due to the hardship we endured. I expect a written explanation of why tickets were sold for a cancelled service and how this issue will be remedied. Our ticket is attached below."