I attempted to buy a ticket on Omio for a trip from Rome Fiumicino (FCO), Italy to Cluj-Napoca, Romania, with a travel time on 8 March at 08:25 in the morning. During the purchase process the amount of 130 was taken from my bank card, but I did not receive any ticket or booking confirmation in return. I can clearly see the payment in my bank records, but there is no ticket, invoice or any reference number from Omio for this transaction. I also could not find any phone number to contact Omio directly, so I am writing this complaint to get support. I request that Omio either issues my valid ticket for the above-mentioned journey as soon as possible or, if this is not possible, refunds the full amount of 130 back to my bank card without any deduction.
I purchased a flexible ticket on Omio for the Paris – Brussels – Bruges train route. When my travel plans changed, I contacted the support team through the app, and they told me that I needed to modify my ticket and create a new reservation. Following their instructions exactly, I purchased the new ...
On July 22, 2025, we were scheduled to travel using the bus ticket we purchased through the Omio app for a FlixBus trip at 14:00. Our first ticket number was 326 209 5415. The bus was first delayed to 14:15, and then it never arrived at all. The next available trip was at 15:10, and when another bus...
I purchased an Italy train ticket through Omio and also paid an additional fee for the cancellation option. I paid around $70 for 6 seats. One day before departure, I initiated the cancellation and accepted a $52 refund, which included an $18 cancellation penalty. I confirmed the cancellation. Howe...
I booked a Paris to Amsterdam ticket for January 28, 2025, through Omio, thinking it was a reliable platform. However, my ticket was suddenly canceled, and despite paying in full, I was told that Omio is in a legal dispute with Eurostar. Why am I, as a paying customer, being affected by this? It ha...
I purchased a refundable ticket from Paris to Zurich through Omio, and I needed to cancel it. I canceled the ticket, but my refund still hasn’t been issued. It has been 15 days, and nothing has been paid back. I can’t reach customer service, and when I try to use the automated chat, it gives me the ...
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