Omio charged my card but failed to issue a ticket after payment, what should I do next?

If Omio charged your card but failed to issue a ticket after payment;

• Check your email (including spam) and Omio account to confirm no ticket or booking confirmation was issued
• Verify the payment status in your bank or card statement and note the transaction reference
• Log in to your Omio account and check My Bookings for a pending or failed reservation
• Contact Omio support with the payment date, amount, route, and booking attempt details
• Ask clearly whether the booking failed and request either ticket issuance or a full refund
• Do not attempt to repurchase immediately to avoid duplicate charges
• Keep screenshots of the payment, error messages, and your Omio booking page as evidence

If the problem persists;

• File a complaint on Xolvie to report payment taken without ticket issuance and request a refund or booking confirmation