My train was canceled and Omio did not give me any option to change it or notify me. How can I claim a new ticket?

I bought a ticket on Omio to travel by train from Zurich to Nuremberg, with a transfer in Karlsruhe. Because the train from Zurich was 16 minutes late, I missed my connection to Nuremberg. There were no staff at the station to help me, and since I was in a foreign country, I couldn’t make any phone ...

I purchased a bus ticket for June 10 from Amsterdam to Bruges, but the bus was canceled. I did not receive any email about the cancellation. My reservation number is 3235589628. After that, I planned to travel by train instead, but the trains were canceled yesterday due to a strike. In total, I want...

We purchased a ticket from Omio for a trip between Prague and Nuremberg. We arrived at the station at 9:00 for the 10:30 bus. The ticket did not include a station number or a bus number. We asked the travel information desk about the bus, but they said they had no information about such a bus and th...

I booked a three-person train ticket from Munich to Nuremberg months in advance. However, when we arrived at the station, we discovered that our train had been canceled without any prior notification. Our tickets were no longer valid, and the QR code didn’t work. Because of Omio’s failure, we had n...

On November 15, 2024, I booked a 10:30 PM Omio bus from Marseille to Barcelona, but I have now been waiting for over six hours, and the bus never showed up. To make things worse, the bus station closed at 1:00 AM, and we were forced out onto the street in the middle of the night with no assistance. ...

On September 11, 2024, I had a valid ticket for the Valencia-Madrid Renfe Avlo train at 09:32. However, when I arrived, the staff scanning tickets claimed my ticket was canceled. Despite repeatedly showing my valid ticket, they refused to let me board unless I purchased a new one on the spot. A mon...