My train was canceled and Omio did not give me any option to change it or notify me. How can I claim a new ticket?

If your train was canceled and Omio didn’t offer rebooking or notify you, here’s what you can do:

Check for notifications in your email or the Omio app—sometimes updates are sent there.

Visit Omio’s site and check your booking history to see if the carrier posted any changes.

Contact Omio support via their Help Center. Include your booking number and a clear explanation.

Attach evidence, such as screenshots of the ticket and any cancellation notice.

If Omio doesn’t respond in a reasonable time, contact the railway company directly or file a complaint with a consumer protection agency.

Even though Omio is just an intermediary, they’re still responsible for helping if the ticket was bought through their platform.

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