Less than a year ago, I bought a Nine West handbag as a birthday gift for my mother. To our disappointment, the handles ...started peeling badly, even though she only used it occasionally and took great care of it. We contacted customer service and sent the bag in for review, only to be told that the i
I trusted the Nine West brand and bought one of their handbags, expecting decent quality for the price I paid. Unfortuna...tely, the handles keep coming off repeatedly, making it impossible to use. I’ve tried to repair them myself, but it’s no use—the material is just too flimsy and poorly made. For th
Nine West has been stringing me along for over a year—and it’s reached a level of disrespect I didn’t think possible fro...m a supposedly reputable brand. I bought a pair of shoes last year, and within just 3 months, the heel broke. I sent the shoes for inspection, only to receive a rejection blaming m
Last summer, I bought a pair of Nine West stiletto heels, trusting the brand’s reputation for quality. I only wore them ...a few times, and yet the heel snapped right in the middle. I’ve worn heels for years and have never experienced this type of breakage—especially from such a well-known brand. What
On December 17, 2023, I purchased a pair of beige boots from the Nine West website. From the very first day, the zipper ...was hard to pull and kept snagging at the bottom. I examined it closely and noticed a slight curve in the zipper, which was clearly a defect. Since the boots were still under warra
In 2021, I purchased a pair of Nine West heeled shoes, expecting long-term quality from a brand with such a strong reput...ation. However, despite being barely worn and stored carefully, the leather on the shoes began peeling on its own. This wasn’t caused by usage, wear, or environmental conditions.
I’m trying to return my recent Nine West order, but generating a return code has been impossible. The mobile app keeps d...isplaying an error every time I try, making it impossible to proceed with the return. I’ve tried everything to resolve this on my own—uninstalling and reinstalling the app, switchi
On October 27, 2024, I placed an order with Nine West (Order No. 5241*****15) for a bag and two pairs of the same sandal...s in sizes 38 and 39, as a birthday gift for my mother. However, the size 38 sandals were missing from the package. Fortunately, since this was a special gift, I had asked my mothe
On June 27, 2024, I purchased a pair of size 37 shoes and sandals from ninewest.com, with an additional discount applied... in my cart. When my order arrived, the shoes were fine, but the sandals were an issue: instead of a matching pair, I received two left sandals—one size 37 and the other size 39. T
I purchased two pairs of the same Nine West shoes in different sizes through their app, but neither fit. I promptly retu...rned both pairs and completed the return process. However, it has been over a month, and I still haven’t received my refund. For the past week, I have been calling customer servic
I purchased a pair of Nine West shoes, expecting the quality the brand promises. However, after wearing them for just on...e day, the shoes showed severe damage as if they had been used for years. This level of poor quality from Nine West left me shocked. I sent the shoes for inspection, hoping for a
About 10 days ago, I bought a pair of Nine West shoes that I only wore for two hours, but they left my feet sore and sta...ined. Despite being marketed as "100% leather," I returned the shoes for inspection, hoping for an exchange. However, the staff at FLO Milas warned me upfront, even before processi
I recently bought a pair of new season Nine West sneakers, and I’m already experiencing problems with them. The inner li...ning at the heel has started to tear, with pieces falling out, and this has caused an unpleasant odor. For a brand like Nine West, I expected much better quality. The shoes are bar
Hello, I purchased a pair of sandals from Nine West at the end of June. However, on the first day, the protective rubber... on the heel began to twist. I took it back to the store and requested a repair, but since I didn’t have the receipt that day, they said they could only offer a repair, which I acc
The 'T' from my Nine West bag came off, and now the bag has lost its stylish appearance. For such a well-known brand, th...is kind of basic issue shouldn’t happen, and there should be a proper solution for it. Right now, it feels no different than a 500 TL bag bought online. Considering how much I paid
I recently purchased a pair of Nine West sneakers from FLO's online store. I usually wear size 37 shoes, so I ordered th...is size. When I received the product at my workplace and tried it on, I found that the shoes were too small and caused significant discomfort. They were on my feet for only two hou
After wearing the Nine West women's boots I bought from Nine West five times, they ripped at the fold of the foot. I had... a conversation with a Customer Service representative named Mr. F*****, who let me know that they were unable to help me. So, I went ahead and filed my complaint with Xolvie, an o
"Thank you"
I placed an order with Nine West on November 27, 2023, and received a messa...ge on December 2, 2023, stating that my order was ready and being shipped.
Denying manufacturing defect: I bought a pair of sandals from Nine West Acacia Branch. I was only able to wear the produ...ct once, and within half an hour I experienced so much pain that I wanted to take off the sandals. Afterwards, I took the product to the branch and they told me to apply olive oil
After making a purchase through the Nine West app, I promptly sent back the items I received the same day because they w...ere of poor quality. That was quick with the refund for the cheaper item, but it's been 15 days and the payment for the more expensive item still hasn't been received. Over the cou
I'm really upset that Nine West hasn't responded to my complaint. I had an accident because there was a nail left inside... a pair of boots I bought from a store called FLO. The boots were from the brand Nine West. Even though I gave the hospital documents, Nine West's customer service didn't seem to c
I had a deeply disturbing encounter with racism at the Nine West branch of City mall. The employee's behavior was outrag...eously rude, and instead of helping us find the shoes we wanted, she brought us the wrong ones. When we politely asked for the correct size, she responded in an offensive and disre
