I recently purchased a pair of Nine West sneakers from FLO's online store. I usually wear size 37 shoes, so I ordered this size. When I received the product at my workplace and tried it on, I found that the shoes were too small and caused significant discomfort. They were on my feet for only two hours, during which time they caused such tightness that it was painful.
I went to the FLO store at Istanbul Başakşehir Olimpa AVM to request an exchange, but since the shoes had been worn, they were sent for inspection, and my request was denied. Similarly, my exchange request was also denied after inspection at the Başakşehir Stadium FLO store.
As a consumer, it is impossible for me to know if shoes purchased online will fit or be comfortable without trying them on. After trying the shoes, I realized they did not fit and requested an exchange. According to the law, consumers have the right to try on products purchased online and return or exchange them if they do not fit.
In this context, I request that my rightful exchange or return be processed. I urge you to resolve my issue promptly and ensure a positive outcome for my request. Otherwise, I will be compelled to pursue the necessary legal actions.
I purchased a pair of Nike Monarch size 43 shoes from the FLO store in Eskişehir Hamamyolu just 15 days ago. I wore them for the first time while traveling to Istanbul. Almost immediately, I noticed an uncomfortable bulge on the inside of the right shoe, exactly where it rubbed against my pinky toe....
I recently purchased shoes from AliExpress, but they did not fit properly. I realized the shoes were uncomfortable and couldn't wear them within half a day of receiving them. I immediately contacted the seller via AliExpress and filed a complaint. I never wore the shoes and provided photographic evi...
About 10 days ago, I bought a pair of Nine West shoes that I only wore for two hours, but they left my feet sore and stained. Despite being marketed as "100% leather," I returned the shoes for inspection, hoping for an exchange. However, the staff at FLO Milas warned me upfront, even before processi...
Using online store, I got a pair of shoes I bought ended up being too big for my feet, so I sent them back right away. The product evaluation staff, however, insists that the sneakers in question were used and are consequently non-returnable, completely false. I took the shoes back to the store to h...
I bought a size 41 pair of Puma RS X shoes. I already own a different color variant of the same item. However, the most recent pair I purchased is uncomfortably tight and hasn't loosened up. I informed the staff at Bursa Korupark Shopping Mall about the problem, and they advised me to submit an onli...
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