On October 27, 2024, I placed an order with Nine West (Order No. 5241*****15) for a bag and two pairs of the same sandals in sizes 38 and 39, as a birthday gift for my mother. However, the size 38 sandals were missing from the package. Fortunately, since this was a special gift, I had asked my mother to record a video while unboxing the delivery, so we have clear evidence that the item was missing. Despite this, when I reported the issue, I was told that all items had been delivered, and no solution has been provided. I’m extremely frustrated and request that Nine West addresses this issue promptly and sends the missing item or provides a refund.
On June 27, 2024, I purchased a pair of size 37 shoes and sandals from ninewest.com, with an additional discount applied in my cart. When my order arrived, the shoes were fine, but the sandals were an issue: instead of a matching pair, I received two left sandals—one size 37 and the other size 39. T...
On September 20, 2024, I placed an order for two pairs of shoes on www.ninewest.com under order number 524149. Nine minutes after completing the payment, I realized I had forgotten to apply a 50% discount code. I immediately canceled the order and reordered the same items using the discount code und...
On October 14, 2025, I ordered a pair of women’s shoes, model ref2150/610, in size 36 from Zara with the “deliver to store” option, as the size was not available in-store, and completed the payment (Order No: 5437*****16). The order status shows as “shipped” on October 17, 2025, and the store delive...
I purchased two pairs of the same Nine West shoes in different sizes through their app, but neither fit. I promptly returned both pairs and completed the return process. However, it has been over a month, and I still haven’t received my refund. For the past week, I have been calling customer servic...
I placed an order with Mango on November 2, 2024, and it was delivered on November 6. However, I received a completely different item intended for another customer. When I contacted Mango customer service, they apologized but informed me that the size 38 boots I ordered are now out of stock online. ...
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