Bershka Marked My Sweater Order as Delivered but I Never Received It

I placed an order for a sweater from Bershka with delivery date 23/10/2026, but the product was never delivered to me. However, in the Bershka application the order appears as “delivered” even though I did not receive anything. After noticing this, I contacted customer service and was told that the situation was under review. Since then I have not received any feedback, information or solution, and my problem has been left unanswered. I request that the amount I paid for this order be refunded to my account as soon as possible. In addition, due to this experience and the lack of response, I no longer intend to shop from Bershka.