Denying manufacturing defect: I bought a pair of sandals from Nine West Acacia Branch. I was only able to wear the product once, and within half an hour I experienced so much pain that I wanted to take off the sandals. Afterwards, I took the product to the branch and they told me to apply olive oil to the shoe and hit it with a hammer. I was shocked and asked for a solution as a brand, but then they said that they could not process without a receipt. A few months passed and I finally found the receipt for the product. I went to the Nine West branch again and they sent the product for review. In the message I received back from Nine West, they said that there was no manufacturing defect in the product and that they sent it back to the branch and that I could take the shoes back from there. You make a design that is so bad and unergonomic that people cannot wear it, and then you say that there is no problem in its production. The obvious zipper of the product and the leather detail on which the zipper is processed are problematic, which prevents the use of the shoe. It has been 4 months since I wore the shoes and I still have the scar on my ankle. Nine West customer service did not help me when I called, not only not admitting their mistake but also telling the customer about methods that would deform the product so that it could not be exchanged or refunded, such as applying olive oil to the shoes and crushing the shoes with a hammer. I will initiate the necessary procedures as soon as possible. Unfortunately disappointing.
Rejection of manufacturing defect: I bought a sandal from the Nine West Akasya Branch. I was only able to wear the product once, and within half an hour, I experienced enough pain to want to take the sandal off. Afterwards, I took the product to the branch, and they first told me to apply olive oil to the shoe and hit it with a hammer. I was shocked and stated that I wanted a solution as a brand, but then they said they couldn't process it without a receipt. A few months passed, and I finally found the receipt for the product. I went to the Nine West branch again, and they sent the product for inspection. In the message I received back from Nine West, they said there was no manufacturing defect in the product, that they sent it back to the branch, and that I could pick up the shoe from there. You create a design that is so bad and non-ergonomic that people can't wear it, and then you say there is no issue with its production. The zipper and the leather detail where the zipper is attached are obviously problematic, which prevents the shoe from being used. It has been 4 months since the day I wore the shoe, and the mark is still on my ankle. Nine West not only refuses to accept the defect but also suggests methods that would deform the product, such as applying olive oil and hitting the shoe with a hammer, to avoid exchange or refund. When I called Nine West customer service, they did not help me either. I will initiate the necessary procedures as soon as possible. Unfortunately, a disappointment. I am reposting my complaint with a photo and still expect a solution to this situation.
Hello, I purchased a pair of sandals from Nine West at the end of June. However, on the first day, the protective rubber on the heel began to twist. I took it back to the store and requested a repair, but since I didn’t have the receipt that day, they said they could only offer a repair, which I acc...
Nine West has been stringing me along for over a year—and it’s reached a level of disrespect I didn’t think possible from a supposedly reputable brand. I bought a pair of shoes last year, and within just 3 months, the heel broke. I sent the shoes for inspection, only to receive a rejection blaming m...
I'm really upset that Nine West hasn't responded to my complaint. I had an accident because there was a nail left inside a pair of boots I bought from a store called FLO. The boots were from the brand Nine West. Even though I gave the hospital documents, Nine West's customer service didn't seem to c...
About 10 days ago, I bought a pair of Nine West shoes that I only wore for two hours, but they left my feet sore and stained. Despite being marketed as "100% leather," I returned the shoes for inspection, hoping for an exchange. However, the staff at FLO Milas warned me upfront, even before processi...
On December 17, 2023, I purchased a pair of beige boots from the Nine West website. From the very first day, the zipper was hard to pull and kept snagging at the bottom. I examined it closely and noticed a slight curve in the zipper, which was clearly a defect. Since the boots were still under warra...
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