Unable to Access My WePlay Account

I am writing regarding my WePlay account, which has been blocked with error code 2010 since 12 March 2026. My username is Saif Khan and my user ID is 73850***. I do not clearly understand which specific action led to this restriction. If I unknowingly violated any community guidelines, I sincerely apologize. I respectfully request that you explain the exact reason for this ban and review my account once again. I promise to follow all WePlay rules carefully and to avoid any behaviour that may violate your policies in the future. I kindly ask you to give me one more chance and unblock my account so that I can continue using your services. Thank you in advance for your attention and support.