On June 27, 2024, I purchased a pair of size 37 shoes and sandals from ninewest.com, with an additional discount applied in my cart. When my order arrived, the shoes were fine, but the sandals were an issue: instead of a matching pair, I received two left sandals—one size 37 and the other size 39. This is clearly a defective item. According to consumer protection laws, I have four options within two years from delivery for defective goods: a refund, exchange for a non-defective product, repair, or discount.
Due to travel, I couldn’t request a return or exchange within the first month. When I eventually contacted Nine West, they told me the return/exchange period had expired, disregarding my rights concerning defective products. This response shows a lack of commitment to consumer rights. I plan to file a complaint with the Consumer Arbitration Board, not because of the monetary value but to address these arbitrary policies.
On September 20, 2024, I placed an order for two pairs of shoes on www.ninewest.com under order number 524149. Nine minutes after completing the payment, I realized I had forgotten to apply a 50% discount code. I immediately canceled the order and reordered the same items using the discount code und...
On October 27, 2024, I placed an order with Nine West (Order No. 5241*****15) for a bag and two pairs of the same sandals in sizes 38 and 39, as a birthday gift for my mother. However, the size 38 sandals were missing from the package. Fortunately, since this was a special gift, I had asked my mothe...
On November 18, 2024, I purchased a pair of thick-soled snow boots through the Ninewest.com app with order number 5241*13. After about six months of use, I started wearing them again this season, and on November 3, 2025, I noticed that the sole had split in two. Due to concerns for my foot health, I...
On October 27, 2025, I purchased a pair of New Balance 408 gray unisex sneakers (Order No: nbı0204304101738) from the official New Balance website. When I checked my order status on October 30, 2025, I noticed that the order had been canceled without my knowledge. When I contacted customer service, ...
On January 24, 2024, I ordered shoes from Camper.com with order number 4005339152. The shoes arrived on January 30, 2024, but they were too small, so the next day, I sent them back for an exchange with a size bigger via courier. It reached the company on February 1, 2024. They promised to send the r...
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