I purchased a pair of New Balance 530 shoes, but the mesh on them tore after only 5 months of use. Despite the short lifespan of the product, they never stood behind their product and refused to replace the shoes. It's a shame to spend money on such a product. If I didn't call them myself, they wouldn't even reach out with an update. I had to call the central office myself after 2 weeks to get any information. They also refuse to provide me with an invoice, making up various excuses.
Everything is wonderful when it comes to sales, but when an issue arises, no one is willing to take responsibility. I am extremely disappointed with the lack of customer support and unwillingness to resolve this defect. The New Balance brand has let me down with their poor after-sales service and refusal to stand behind their products. I expected much better quality and support for the price I paid.
I purchased the New Balance 530, expecting quality for the price I paid. However, the mesh tore in less than a year of use. I submitted the shoes for inspection, only to have my claim rejected without a proper resolution. Why are we paying such high prices for a product that doesn’t even last a year...
I purchased a pair of New Balance 530 sneakers about a year ago, expecting durability and quality. However, before even reaching the one-year mark, holes started forming in the mesh fabric on both sides of the shoes. This is clearly a material defect, as the same issue appeared on both shoes. I sen...
I purchased a pair of New Balance 530 sneakers in August, and although I expected the mesh material to be delicate, I’m still shocked at how quickly it deteriorated. Despite not wearing them at all during the winter months, the mesh sections on the shoes have already torn. In total, I’ve worn them f...
I purchased a pair of New Balance 530 shoes from the Galataport Wakkorama store, and within just two months, the mesh material started tearing. Considering the price I paid for these shoes, I expected much better quality. I sent the product for inspection, only to receive a rejection. I then request...
I purchased New Balance 530 sneakers in March. Despite minimal use, the mesh fabric tore from the corner. I have never encountered such an issue with mesh shoes from other brands, even after years of use. It's very disappointing to see the shoes deteriorate so quickly from a reputable brand like New...
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