On August 7, 2025, in the afternoon, I purchased a gray classic New Balance t-shirt from the StarCity New Balance store. I paid ₺500 for the product. I followed all the washing instructions carefully, washing it at 30°C, 600 rpm, on the quick daily 14-minute program. Despite doing everything exactly as recommended, the t-shirt shrunk by one full size after just the first wash, making it uncomfortable and unusable.
Unfortunately, I misplaced the receipt, and when I tried to seek help, I could not reach store staff or customer service for any support. At the time of purchase, I was also not given clear information about the return or exchange policy, which added to my frustration.
I strongly believe this issue points to a manufacturing defect rather than user error, as a quality t-shirt should not shrink so drastically after only one gentle wash. Considering the price I paid and the brand reputation, this is highly disappointing.
I am requesting a full refund for this defective item. I expect New Balance to take responsibility for the quality of their products and provide a prompt resolution to this matter.
On 16.06.2025, I purchased a pair of white mesh New Balance sneakers from Sneaks Up Forum Istanbul Bayrampaşa store for ₺5,899. At the time of purchase, I was clearly told not to wash the shoes in a machine and to clean them only with the sponge and foam provided. I followed these instructions caref...
In May, I purchased a pair of New Balance 530 shoes and wore them for only a short period. Despite this limited use, the inner back portion of the shoes developed severe wear and tear. The exposed plastic part started to dig into the back of my foot, making them unwearable. I returned the shoes to ...
I bought the New Balance 9060 for ₺9,000, expecting top-tier quality from a premium brand. But after a single wash, the color of the shoes completely changed—they turned green in multiple areas, including the laces, which now look nothing like their original color. I’ve washed other sneakers before,...
On March 9, 2025, I bought a pair of New Balance shoes in size 38.5 from the Tema World SuperStep store for ₺5,699. I used them solely for light walking, just as they were meant to be used. However, in just two weeks, I observed noticeable deformation on the upper side panels of the shoes. I returne...
I purchased a pair of New Balance 9060 in black, and despite never washing or cleaning them, the color started fading significantly. I sent the shoes in for inspection, expecting a fair resolution, but to my surprise, the request was denied without any proper justification. I have taken great care ...
Comments