Bedis is very satisfied with the result
Resolved
New Balance 650 Shoes Defective—Won’t Accept Return or Exchange
Bedis
February 28, 2025 5:28 am
35"Immediate response was given and a refund was issued, thank you"
I Face Heel Pain and Deformation Issue With New Balance 408 Shoes
Idal
September 26, 2025 2:26 pm
81
On May 31, I purchased a pair of New Balance 408 shoes from the official New Balance website. From the very first time I wore them, I started having issues. The shoes rub against my heel, causing painful blisters and wounds every time I wear them. In addition, the heel area tore and deformed after only a short period of use.
I tried contacting New Balance customer service by phone but couldn’t reach anyone. I also sent an email, but never received a reply. Although the product is still under warranty, there is no return option available in the online system. I continue to experience the same issue each time I wear the shoes, and the discomfort has made them completely unusable.
My order number is nbı019807180628. I request a full refund for the defective product and expect New Balance to resolve this issue promptly and end this ongoing inconvenience.
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