I purchased a pair of New Balance shoes from their store four months ago, and they started to show signs of deformation very quickly. I took them to the store for inspection, and they were sent to the central office. After 20 days, I received a response stating that the issue was not due to workmanship or materials. However, the images I’ll share show that the threads have unraveled, and the toe area has split open. I’ve only worn these shoes in the mall. I’ve been a loyal customer of this brand for years, and this experience is very disappointing.
I purchased a pair of New Balance shoes directly from the brand’s official website, expecting high quality and durability. However, despite only wearing them indoors at school, the inner lining and fabric deteriorated within a very short time. I sent the shoes in for inspection, assuming the compan...
I purchased a pair of New Balance shoes directly from a New Balance store. At the time, I was assured that the mesh material was durable and that any issues would be covered by the company. Unfortunately, despite very light use, both the mesh and the inner lining where the shoe is worn have become v...
I purchased a pair of New Balance shoes from their official website, and in less than a year, the inner heel lining tore, and the color noticeably faded. I sent the shoes for inspection, but they were returned to me in the exact same condition with a claim rejection, citing "user error." I find thi...
I purchased a pair of New Balance sneakers less than 6 months ago, and shockingly, the shoes have already started tearing along the upper side panels, to the point where they now expose the inside. This is extremely frustrating and unacceptable, especially given the high price I paid for what was su...
Hello, On March 23, I bought New Balance shoes from Izmir Istinye Mall. Both shoes tore on the inside of the heel after only a month of wear. I didn't pay much attention to it at first. But after about 10 days, the lining near my big toes also started to come off. I was very upset that this problem ...
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