Last year, I purchased a pair of shoes from the official New Balance website. Cracks started to appear on the sides and front of the product. I sent the shoes back for inspection, but I have not received any messages or emails regarding their status. Today, I received a shipping notification stating that the product is out for delivery.
I am surprised by the lack of attention given to a product I trusted. When I called customer service for information, I was told that the inspection result was negative because the product was wet. Honestly, am I not allowed to wear the shoes in the rain? Should I take them off and walk barefoot when it rains? I don’t understand this logic.
From now on, I will never choose this brand again. I will also advise my friends and family not to choose a company that does not stand behind the products they sell.
I purchased a pair of New Balance shoes from their official website, and in less than a year, the inner heel lining tore, and the color noticeably faded. I sent the shoes for inspection, but they were returned to me in the exact same condition with a claim rejection, citing "user error." I find thi...
I purchased a pair of New Balance shoes directly from the brand’s official website, expecting high quality and durability. However, despite only wearing them indoors at school, the inner lining and fabric deteriorated within a very short time. I sent the shoes in for inspection, assuming the compan...
I purchased a pair of black New Balance 327 sneakers on November 13, 2024. Within just 6 months, the color completely faded and the inner lining tore—even though I only wore them occasionally, not daily. I took great care of the shoes and followed all usage instructions properly. Despite this, the p...
I purchased a pair of New Balance 530 sneakers from SuperStep about 5-6 months ago, expecting quality and durability. However, in less than a year, the inner lining tore apart, and within a month of wear, the shoes started to emit a strong odor, making them uncomfortable to use. I sent the shoes fo...
At the end of April, I purchased a pair of New Balance R2002 sneakers, and after wearing them only twice—for a maximum of 7–8 hours total—I noticed cracks and splits forming on the toe box and side panels. What’s worse, I’ve owned the mesh version of this same model and used it extensively without e...
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