In September 2024, I bought a pair of New Balance 9060 sneakers (size 31.5) for my daughter from the Marmara Park New Balance store, expecting durability and premium quality. Unfortunately, we experienced significant wear on the inner lining in a short period—something I’ve never seen before in any shoes we've used. And we've used many top-tier brands over the years.
Hoping for a solution, I returned the shoes via the same store for inspection, but the request was rejected without proper justification. To make matters worse, I’ve been trying to contact customer service multiple times during business hours, and all I hear is a repeated message saying they're “outside of working hours.” I can’t reach a single human being to discuss the issue.
I strongly object to this being dismissed as user error. We bought these shoes specifically because we trusted New Balance's quality. Clearly, there’s a manufacturing flaw, and yet no one is willing to take responsibility or even speak with us about it.
The shoes and invoice are still with the store, so I can’t upload photos at the moment, but I’m urgently requesting support. New Balance needs to step up and take customer concerns seriously. We’re not asking for anything unreasonable—just fair treatment for a faulty product.
In July 2024, I purchased the New Balance 9060 directly from the brand’s official website. After only a few wears, the inner lining began to deform, and over time, this deformation turned into a tear. I sent the shoes in for inspection, expecting a fair evaluation, but I was told the issue was due t...
I bought a pair of New Balance 530 sneakers from the Marmara Park store just four months ago, and I’m shocked by the quality. Despite wearing them with care, the mesh sections have already torn. I paid ₺6000 expecting durability and premium performance, yet the shoes didn’t even last a season. I se...
I purchased a pair of New Balance 9060 sneakers from the official website in July 2024. Although I only wore them for about a month and a half—rotating them with other shoes throughout the week—the interior lining started to deform within just a few wears. As I continued to use them, the damage wors...
I purchased a pair of New Balance 9060 sneakers from Sneaks Up at Capacity Mall on November 10, 2024. I used the shoes for only a month, primarily driving to work and rotating them with other pairs. Despite this light use, I noticed a hole on the inside of the right shoe. I took the defective pair ...
In May 2024, I purchased a pair of New Balance 9060 sneakers from the Akbatı New Balance store. These were not budget shoes—I paid a high price, expecting premium quality and durability. But in less than six months, the color of the shoes faded so badly that they now look worn out and unattractive. ...
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