I purchased 3 pairs of shoes from New Balance Panora, and I’ve had issues with all of them. I’m extremely dissatisfied with their after-sales service. While they are very attentive when selling the product, promising to resolve any issues, it’s a different story once a problem arises. When I brought up the issues with my shoes, they told me they couldn’t help directly and would need to send the items for review. As expected, the review came back with a negative response, and they refused to resolve the problem. It feels like they are just wasting time instead of offering real support. New Balance, this level of service is unacceptable—please address these ongoing issues properly!
I experienced issues with the 3 pairs of shoes I bought from New Balance and no assistance is being provided in any way. The shoes I left at the store for inspection haven't even been sent for evaluation. They waste time and provide negative responses. Therefore, due to the defects explained above, I request to be informed as soon as possible about the repair or replacement of the products to avoid further inconvenience. Otherwise, I respectfully warn that all other elective legal rights arising from the Consumer Law will be exercised.
I bought a pair of New Balance shoes six months ago, but I’ve only worn them for about 2-3 months in total. Despite the limited use, the shoes started falling apart at the seams. The brand sells these at high prices under the claim of being "original," but the quality is far from it. After just thre...
Last year, I purchased a pair of shoes from the official New Balance website. Cracks started to appear on the sides and front of the product. I sent the shoes back for inspection, but I have not received any messages or emails regarding their status. Today, I received a shipping notification stating...
The sport shoes I received as a birthday gift from this brand in June 2023 have been uncomfortable despite wearing them only 5-6 times. I noticed the transparent sides starting to tear, and I promptly visited the store where I purchased them to explain the issue. They facilitated a return to the man...
It has been over a month, and my New Balance shoe order still has not arrived. I have sent multiple messages, but I have received no response. I filed several complaints, yet there has been no follow-up. Neither the product is being delivered nor a refund is being issued. I have no way to contact th...
I purchased a pair of New Balance shoes directly from a New Balance store. At the time, I was assured that the mesh material was durable and that any issues would be covered by the company. Unfortunately, despite very light use, both the mesh and the inner lining where the shoe is worn have become v...
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