Last night, I placed an order for a pair of New Balance shoes through their official website. Soon after, I realized I needed to cancel the order — but to my surprise, there was no cancellation option available anywhere on the site. I immediately sent an email to their support team, but I have yet to receive any response.
This morning, I tried calling their customer service, only to be met with an automated message saying it was outside of business hours — even during regular working time. Meanwhile, the order status still only says “Order Received” with no indication that it’s been processed or shipped. If it hasn’t been prepared yet, why can’t I cancel it?
I’m shocked that a brand like New Balance, which charges premium prices (₺), lacks basic customer service functions like order cancellation and prompt support. This isn’t the service I expect from an international brand. I demand immediate assistance and cancellation of my order. You took my payment fast — now show the same speed in resolving my issue.
On 13.07.2025 at 09:30, I placed an urgent order through the official New Balance website. It’s now been quite some time, and the order status still shows only “Order Received.” There’s no update — not even a message saying it’s being prepared or shipped. I’ve tried calling customer service multipl...
I purchased a pair of New Balance running shoes. I placed my order on Saturday, and by Monday, I still hadn’t received any confirmation email. When I called customer service, they told me, “Your order will be shipped on Thursday.” Even the most amateur companies ship their products the next day — I’...
I ordered a pair of shoes from the official New Balance website, and before the item was even shipped — while it was still marked as “Preparing for Shipment” — the product went on sale with a 40% discount. It’s incredibly frustrating that the exact same product dropped significantly in price right a...
It has been over a month, and my New Balance shoe order still has not arrived. I have sent multiple messages, but I have received no response. I filed several complaints, yet there has been no follow-up. Neither the product is being delivered nor a refund is being issued. I have no way to contact th...
On October 9, I placed an order for sneakers on New Balance's website expecting them to arrive by October 29. Here we are, and the shoes remain "prepping to ship." From New Balance, not one update or correspondence on any delays or problems with my order. To exacerbate things, they are almost imposs...
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