I purchased the New Balance XC-72 model about 1.5 years ago, and despite wearing them no more than 10 times, the shoes have developed large tears on both sides. The first tear appeared on the left side, which I had repaired at my own expense. But now the same issue has occurred on the right side, which clearly points to a defect in the material or construction—not normal wear and tear.
This is incredibly frustrating, especially since I chose New Balance for its reputation for quality and durability. I haven’t used the shoes heavily, and this kind of damage should not be happening with light, occasional use.
To make matters worse, I’ve been unable to reach New Balance customer service, and I haven’t had the time to visit a physical store. That doesn’t mean my concern should be ignored. I am officially requesting a product replacement and a proper resolution.
I purchased a pair of New Balance sneakers less than 6 months ago, and shockingly, the shoes have already started tearing along the upper side panels, to the point where they now expose the inside. This is extremely frustrating and unacceptable, especially given the high price I paid for what was su...
I bought a pair of New Balance 530 sneakers from SuperStep just 4 months ago, and I’ve already noticed serious quality issues. The mesh on the right s...
For the first time in my life, I've had a pair of sneakers tear on me, and it's the expensive New Balance 530 model. While they're incredibly comfortable, I'm shocked at what happened. As a woman, I have quite a few pairs of shoes, and I probably only wear these once or twice a week. Yet, they've to...
I purchased a pair of New Balance sneakers from SuperStep on October 13, 2024, for ₺7,999. Not long after, I noticed a tear forming on the right heel section of the shoe. This was extremely frustrating considering I had barely worn them. I am someone who rotates my footwear and takes very good care ...
I purchased a pair of New Balance 530 sneakers from the SuperStep store, expecting long-term quality from a premium brand. However, in less than a year, the shoe developed a tear — which is absolutely unacceptable for a product in this price range. I paid a considerable amount (₺) believing I was in...
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