On June 24, 2025, my daughter purchased a 15GB SIM card from MobiMatter for her upcoming trip across Europe. Unfortunately, the SIM card could not be activated because it turned out to be incompatible with her phone. We followed all the steps provided in the setup instructions, but nothing worked.
Now we are stuck with a product we cannot use and no way to return it. We tried reaching out to MobiMatter to request a refund, but there is no effective support channel. No one is responding to our inquiries, and we are left without a solution. This has been incredibly frustrating, especially since we had trusted this service to cover her connectivity during the trip.
We are asking for a full refund for the unused SIM card and would appreciate clear instructions on how to proceed with the return. Please resolve this issue as soon as possible.
On July 9, 2025, I bought a 15GB eSIM from MobiMatter for my European trip, expecting a smooth experience. Unfortunately, I wasn’t even able to activate the SIM. After trying every step, it became clear that my phone is not compatible with the eSIM I purchased. This was never mentioned clearly on th...
On July 1, 2025, I purchased a 15GB data package through the MobiMatter app (Order No: mm-11498003). When I arrived in France on July 3, I was unable to use the package. Despite carefully configuring all settings and having successfully used this same app and phone combination in previous years, the...
On July 8, 2025, I purchased a 3GB internet package from MobiMatter for my trip to Georgia. After completing the payment and installation steps, I discovered that the eSIM would not activate on my phone. Apparently, my device is not compatible with their service—something that should have been flagg...
Despite all my efforts, I was unable to use the eSIM I purchased from MobiMatter during my trip abroad. I made sure to research the product in advance specifically to avoid connectivity problems while traveling, but unfortunately, the eSIM never worked on my phone. I suspect it may be a compatibilit...
I purchased a 10GB Mobimatter eSIM for my iPhone 15 Pro Max, expecting it to work smoothly as promised. Before leaving Turkey, I consulted my local carrier, and they assured me it would activate once I reached my destination. However, despite following all the steps and trying multiple times, the eS...
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