Talkie

Brand Overview: Talkie

Talkie (also known as Talkie: Soulful AI) is a conversational artificial intelligence platform and mobile application developed by SUBSUP PTE. LTD., a company affiliated with AI startup MiniMax. Launched in 2023, the platform enables users to create, customize, and interact with digital personas and roleplay chatbots.

Contact Info

Customer Support Email: [email protected]

Phone Number: No official customer service phone number is publicly available. Users are directed to submit inquiries via email or through the in-app support center.

Industry and Operations

Talkie operates in the generative artificial intelligence and interactive digital entertainment industry. The service focuses on virtual companionship and multimodal conversational experiences across mobile and web interfaces.

• AI Character Chat: Provides text- and voice-based roleplay conversations with thousands of user-created and pre-built virtual personas.
• Character Creation: Allows users to define chatbot personalities, backstories, visual avatars, and synthesized voice profiles.
• Gamified Collectibles: Features a card-drawing (gacha) system where users collect exclusive illustrated cards associated with different characters.
• Subscription Model: Offers a freemium service complemented by paid subscription plans (such as Talkie+) and in-app currency for enhanced features and extended limits.

User Sentiment

User sentiment regarding Talkie is mixed, with user feedback frequently centering on technical limitations, moderation strictness, and customer support difficulties.

• Memory and Context Loss: Chatbots frequently forget earlier parts of conversations or lose contextual continuity during extended roleplay sessions.
• Overly Restrictive Moderation: Automated content filters often flag or block harmless conversations, character descriptions, and avatar images without clear justification.
• Monetization and Paywalls: Increasing paywalls, intrusive advertisements, and the cost of in-app currencies or subscription plans cause widespread dissatisfaction among non-paying and paying users alike.
• Unresponsive Customer Support: Users report significant delays or a complete lack of response when reaching out regarding account bans, lost data, or billing disputes.
• Technical Bugs and Glitches: App updates regularly introduce performance issues, including login failures, voice generation errors, and disappearing character cards.

Share Your Experience

If you have experienced issues with Talkie, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.