Mobimatter eSIM Not Working in Albania During Balkan Tour

I purchased an internet package from Mobimatter, but I can’t use it. I’m currently in Albania during a Balkan tour and completely stuck without connectivity. Despite activating travel mode and following all the instructions, the eSIM simply doesn’t work. This has left me in a difficult and frustrating situation, as I rely on the internet for navigation and communication. Mobimatter, I need immediate assistance to resolve this issue. I expect a prompt response to either fix the eSIM or provide a refund. Travelers depend on your service, and this lack of reliability is unacceptable. Please take action now to address my complaint and ensure no one else has to face the same problem.