I purchased an internet package from Mobimatter, but I can’t use it. I’m currently in Albania during a Balkan tour and completely stuck without connectivity. Despite activating travel mode and following all the instructions, the eSIM simply doesn’t work. This has left me in a difficult and frustrating situation, as I rely on the internet for navigation and communication. Mobimatter, I need immediate assistance to resolve this issue. I expect a prompt response to either fix the eSIM or provide a refund. Travelers depend on your service, and this lack of reliability is unacceptable. Please take action now to address my complaint and ensure no one else has to face the same problem.
Despite all my efforts, I was unable to use the eSIM I purchased from MobiMatter during my trip abroad. I made sure to research the product in advance specifically to avoid connectivity problems while traveling, but unfortunately, the eSIM never worked on my phone. I suspect it may be a compatibilit...
I purchased a MobiMatter eSIM package specifically for use across European countries, and the product page clearly stated that Bosnia and Herzegovina was included in the coverage area. However, once I arrived in Bosnia, I couldn’t access the internet in any location—not in the city, not in rural are...
Today I purchased an $8.99 eSIM data package from MobiMatter, and unfortunately, it does not work with my phone. I followed the setup steps, but the eSIM simply won’t activate or provide any service. Even worse, the company provides no way to initiate a refund request through their website or app. I...
I purchased a Mobimatter eSIM for use in Germany, but it has not worked at all. Despite showing a 5G signal, I am unable to access the internet. I’ve tried deleting and reinstalling the eSIM multiple times, but nothing has resolved the issue. To make matters worse, I haven’t been able to reach anyon...
For my Montenegro vacation, I purchased a 500GB + 500-minute eSIM package from Mobimatter. However, the eSIM never loaded on my phone and kept showing error messages. In the app, it stated that the eSIM was purchased but not yet activated. When I contacted support, they replied that if the eSIM was...
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