I followed all the necessary steps to activate my MobiMatter E-SIM, but it simply won’t activate. When I contacted customer service, they completely ignored my issue and provided no real assistance. The QR code they gave me was faulty, and instead of acknowledging their mistake, they refused to take responsibility and denied my refund request.
While MobiMatter may offer cheaper E-SIM services than other providers, their customer support is terrible. If something goes wrong, they won’t help you or refund your money. How can I get this issue resolved? I expect a working E-SIM or a full refund immediately. Has anyone else experienced this problem? MobiMatter, fix this now!
Today I purchased an $8.99 eSIM data package from MobiMatter, and unfortunately, it does not work with my phone. I followed the setup steps, but the eSIM simply won’t activate or provide any service. Even worse, the company provides no way to initiate a refund request through their website or app. I...
Today, I purchased an eSIM from MobiMatter, expecting it to work smoothly with my phone. However, after installing it, the eSIM returned an error and failed to activate. I immediately reached out to customer support for help. Instead of offering a full refund, the representative told me I could only...
On July 9, 2025, I bought a 15GB eSIM from MobiMatter for my European trip, expecting a smooth experience. Unfortunately, I wasn’t even able to activate the SIM. After trying every step, it became clear that my phone is not compatible with the eSIM I purchased. This was never mentioned clearly on th...
Despite all my efforts, I was unable to use the eSIM I purchased from MobiMatter during my trip abroad. I made sure to research the product in advance specifically to avoid connectivity problems while traveling, but unfortunately, the eSIM never worked on my phone. I suspect it may be a compatibilit...
I purchased a 2GB Germany eSIM from Mobimatter, and it simply did not work. Despite following all the setup instructions correctly and spending over four hours troubleshooting, I couldn’t get it to function. I tried everything—switching settings, restarting my phone, checking compatibility—but nothi...
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