I purchased a Mobimatter eSIM for use in Germany, but it has not worked at all. Despite showing a 5G signal, I am unable to access the internet. I’ve tried deleting and reinstalling the eSIM multiple times, but nothing has resolved the issue. To make matters worse, I haven’t been able to reach anyone for support, leaving me completely stranded without connectivity. This is incredibly frustrating and unacceptable, as I relied on this eSIM for my trip. Mobimatter, I expect you to address this issue immediately and provide a working solution. If you value your customers, you need to step up and fix this. I urge others to be cautious when considering Mobimatter.
Despite all my efforts, I was unable to use the eSIM I purchased from MobiMatter during my trip abroad. I made sure to research the product in advance specifically to avoid connectivity problems while traveling, but unfortunately, the eSIM never worked on my phone. I suspect it may be a compatibilit...
I purchased a 2GB Germany eSIM from Mobimatter, and it simply did not work. Despite following all the setup instructions correctly and spending over four hours troubleshooting, I couldn’t get it to function. I tried everything—switching settings, restarting my phone, checking compatibility—but nothi...
On July 9, 2025, I bought a 15GB eSIM from MobiMatter for my European trip, expecting a smooth experience. Unfortunately, I wasn’t even able to activate the SIM. After trying every step, it became clear that my phone is not compatible with the eSIM I purchased. This was never mentioned clearly on th...
Today I purchased an $8.99 eSIM data package from MobiMatter, and unfortunately, it does not work with my phone. I followed the setup steps, but the eSIM simply won’t activate or provide any service. Even worse, the company provides no way to initiate a refund request through their website or app. I...
I purchased an internet package from Mobimatter, but I can’t use it. I’m currently in Albania during a Balkan tour and completely stuck without connectivity. Despite activating travel mode and following all the instructions, the eSIM simply doesn’t work. This has left me in a difficult and frustrati...
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