I purchased an international data package from MobiMatter for around 330₺, expecting to use it abroad. However, the eSIM never activated and kept asking me to reload it repeatedly. Despite multiple attempts, I was never able to use the package.
When I tried to request a refund, I faced another issue—I couldn’t enter my phone number because I had signed in using Apple ID, and the support section wouldn’t let me submit a request. So now, I’m stuck having paid for a service I never received with no way to contact support.
I demand an immediate refund and a fix for these technical issues so others don’t experience the same problem.
Despite all my efforts, I was unable to use the eSIM I purchased from MobiMatter during my trip abroad. I made sure to research the product in advance specifically to avoid connectivity problems while traveling, but unfortunately, the eSIM never worked on my phone. I suspect it may be a compatibilit...
Today I purchased an $8.99 eSIM data package from MobiMatter, and unfortunately, it does not work with my phone. I followed the setup steps, but the eSIM simply won’t activate or provide any service. Even worse, the company provides no way to initiate a refund request through their website or app. I...
I purchased a 10GB Mobimatter eSIM for my iPhone 15 Pro Max, expecting it to work smoothly as promised. Before leaving Turkey, I consulted my local carrier, and they assured me it would activate once I reached my destination. However, despite following all the steps and trying multiple times, the eS...
On July 9, 2025, I bought a 15GB eSIM from MobiMatter for my European trip, expecting a smooth experience. Unfortunately, I wasn’t even able to activate the SIM. After trying every step, it became clear that my phone is not compatible with the eSIM I purchased. This was never mentioned clearly on th...
I purchased the Balkans Special 5GB eSIM from Mobimatter on July 26, expecting it to work seamlessly on my iPhone 15. However, after installing the eSIM, I couldn’t use it at all. I followed every troubleshooting step provided in the app, but nothing worked. To make matters worse, there is absolutel...
Comments