I purchased the "Singapore, Malaysia, and Thailand 30GB eSIM" from MobiMatter, expecting it to work seamlessly in Thailand, as advertised. However, after activation, I discovered that the eSIM assigns a Hong Kong IP address, which causes unexpected restrictions – services like OpenAI and TikTok are blocked, even though they are normally accessible in Thailand. Nowhere in the product description, FAQs, or Terms & Conditions was this information disclosed before purchase. Customers have no way of knowing that their connection will be routed through Hong Kong, leading to these limitations. This is a critical omission that affects usability and should have been stated clearly. When I contacted MobiMatter support, they admitted that the eSIM routes traffic through Hong Kong but refused to offer a refund, despite the misleading advertising. This is unacceptable. I demand a full refund and for MobiMatter to update their product description to explicitly state that this eSIM uses a Hong Kong IP, which may lead to service restrictions outside of Hong Kong. Transparency is essential for consumers to make informed purchases.
Despite all my efforts, I was unable to use the eSIM I purchased from MobiMatter during my trip abroad. I made sure to research the product in advance specifically to avoid connectivity problems while traveling, but unfortunately, the eSIM never worked on my phone. I suspect it may be a compatibilit...
On July 9, 2025, I bought a 15GB eSIM from MobiMatter for my European trip, expecting a smooth experience. Unfortunately, I wasn’t even able to activate the SIM. After trying every step, it became clear that my phone is not compatible with the eSIM I purchased. This was never mentioned clearly on th...
I purchased a MobiMatter eSIM package specifically for use across European countries, and the product page clearly stated that Bosnia and Herzegovina was included in the coverage area. However, once I arrived in Bosnia, I couldn’t access the internet in any location—not in the city, not in rural are...
Today I purchased an $8.99 eSIM data package from MobiMatter, and unfortunately, it does not work with my phone. I followed the setup steps, but the eSIM simply won’t activate or provide any service. Even worse, the company provides no way to initiate a refund request through their website or app. I...
On July 8, 2025, I purchased a 3GB internet package from MobiMatter for my trip to Georgia. After completing the payment and installation steps, I discovered that the eSIM would not activate on my phone. Apparently, my device is not compatible with their service—something that should have been flagg...
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