I purchased the France 10GB internet package from MobiMatter, expecting a smooth activation. I scanned the QR code, but as soon as my internet connection dropped, the system logged me out. When I tried to scan the QR code again, it said invalid or failed—and now, I can’t activate my package at all.
Despite this, MobiMatter still charged my credit card, but I never received the internet I paid for. This is completely unacceptable! I paid for this service, and now I have no way to use it.
I demand an immediate fix or a full refund for this failed activation. MobiMatter, you need to resolve this issue and ensure customers don’t lose money for nothing!
On July 1, 2025, I purchased a 15GB data package through the MobiMatter app (Order No: mm-11498003). When I arrived in France on July 3, I was unable to use the package. Despite carefully configuring all settings and having successfully used this same app and phone combination in previous years, the...
I followed all the necessary steps to activate my MobiMatter E-SIM, but it simply won’t activate. When I contacted customer service, they completely ignored my issue and provided no real assistance. The QR code they gave me was faulty, and instead of acknowledging their mistake, they refused to take...
On July 8, 2025, I purchased a 3GB internet package from MobiMatter for my trip to Georgia. After completing the payment and installation steps, I discovered that the eSIM would not activate on my phone. Apparently, my device is not compatible with their service—something that should have been flagg...
On July 9, 2025, I bought a 15GB eSIM from MobiMatter for my European trip, expecting a smooth experience. Unfortunately, I wasn’t even able to activate the SIM. After trying every step, it became clear that my phone is not compatible with the eSIM I purchased. This was never mentioned clearly on th...
I purchased a 10GB Mobimatter eSIM for my iPhone 15 Pro Max, expecting it to work smoothly as promised. Before leaving Turkey, I consulted my local carrier, and they assured me it would activate once I reached my destination. However, despite following all the steps and trying multiple times, the eS...
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