I am absolutely outraged with Mercedes-Benz! My 2023 Mercedes-Benz C200, with only 7,600 km on the odometer, is experien...cing severe vibration during braking. I took it to the service center for diagnosis, and they confirmed the problem lies with the front brake discs. What's truly infuriating is the
I am incredibly frustrated with my 2024 Mercedes CLA 200 AMG! I bought this car with huge excitement and, generally, I l...ove driving it. However, since the day I took delivery, I've been experiencing two significant problems that are causing me major distress. First, the Adaptive Cruise Control (ACC
The left side of the Command screen on my 2019 Mercedes A200 W177 stopped w...orking. When I took it to the service center, they initially said it could
I own a 2019 Mercedes A200 W177, and I’ve always trusted the brand—until now. One day, the left half of my Command scree...n stopped working. I went to the authorized service center, and they casually told me it would be fixed with a simple software update. After performing the update, they suddenly ch
"The attention and service after the complaint was very good, I recommend it. Thank you..."
"Update: I Still Haven’t Received a Positive Response to My Complaint Although I have contacted Mercedes-Benz Gelecek Otomotiv Diyarbakır Authorized Service and the relevant authorities regarding the issue of the headlight replacement, which was previously approved under warranty but later rejected (the details of which I shared in my initial complaint on 07.04.2025), I still have not received a satisfactory, solution-oriented response. Despite the time that has passed, I have only been offered a discount. However, there has been no official, written explanation as to why a process previously accepted under warranty was later made chargeable. I would like to reiterate that I reserve my legal rights under Consumer Rights, that my grievance continues, and that I expect the Mercedes-Benz brand to address the process seriously and provide a solution. If the issue is not resolved; - I would like to state that I will initiate application processes with the Consumer Arbitration Committee, - Mercedes-Benz Turkey Headquarters, - And, if necessary, with the relevant legal authorities. I would like to point out that one of the main reasons for being a Mercedes-Benz customer is my trust in the premium quality service of the brand and my belief that I would not be subjected to such grievances. However, the reluctance to resolve this issue is turning the premium perception into disappointment. I expect a global brand like Mercedes-Benz, which values customer satisfaction, to address this situation urgently with an understanding that prioritizes customer satisfaction."
I own a 2023 Mercedes-Benz GLC 220d. On April 7, 2025, I took my vehicle to... Gelecek Otomotiv in Diyarbakır, an official Mercedes-Benz service center,
Last year, my 2020 Mercedes EQC also displayed a battery malfunction. Since it was an imported vehicle, I was told that ...it wasn’t covered under warranty and that I had to pay for the repairs. After my car sat in the service center for three months, the rear motor was replaced, and I paid ₺220,000 fo
Hello, I took my vehicle to Otomol Baykan Otomobil A.Ş. for maintenance on 05/2024. The maintenance was done. After 5 mo...nths, when I received a brake pad error warning on my vehicle, I took my vehicle to Otomol Baykan Otomobil A.Ş. again. I told them that I received a brake pad warning despite the m
Three months ago, I purchased a brand-new Mercedes EQS 450 electric vehicle from the Samsun Mengerler dealership. Howeve...r, I soon realized that the fast-charging feature was not working. Despite multiple visits to the authorized service center, including extended stays of 15 days each time and the r
"Dear Sir/Madam, First of all, I would like to thank the Mercedes Turkey family for approving the free part replacement concerning the issue I experienced with the chassis number 01 ağl 657 E200D and W1K2130121A9*****. This approach is an indication of the importance you place on customer satisfaction. However, I have been informed that a labor fee of 3,250 TL is being requested for the part replacement. Considering that the issue is entirely due to a manufacturing defect, I believe this fee should not be charged to me. The resolution of a manufacturing-related issue should not require the customer to incur any additional costs. In this context, I request that the necessary follow-up on warranty procedures be carried out, and that the labor fee be covered by you to complete the process. I believe that my request will be positively evaluated in line with Mercedes Turkey's customer-focused approach. Thank you in advance for your sensitivity, and I wish you good work. Orhan Gazi Kavak 090 532 371 73 28 [email protected] Sincerely,"
On December 5, 2024, we scheduled a maintenance appointment for our 2023 model GLC180 with Mercedes-Benz Service for Dec...ember 19, 2024, and specifically requested a replacement vehicle. Since we reside in Tekirdağ Çorlu, having a replacement vehicle was crucial, so we postponed the maintenance appoi
In October, I ordered an E-Class vehicle from Mercedes Koluman in Gaziantep, which arrived in late November. Before regi...stration, I was informed that services like coating, window tinting, screen protectors, and seat care would be done in-house under Mercedes' guarantee, which I accepted. On Monday,
Mercedes uses such low-quality varnish that peeling starts within a few years. I bought a CLA model and took it to a Mer...cedes service center every year for maintenance, and all necessary maintenance was performed. However, after 4-5 years, I noticed peeling varnish in certain areas. It never crossed
"I would like to thank Mercedes Türkiye and Hasmer Konya, especially Ms. Deniz and Mr. Emre."
Dear Mercedes-Benz Representatives, My name is G*** and I am the owner of a 2023 model EQA 250+ with VIN [W1N9N0CB0RJ09...3527]. I am writing to express my concerns regarding the inability to activate the "Mercedes me" feature in my vehicle, which has caused me significant inconvenience. When purchasi
My Mercedes vehicle was towed to the authorized service center on 21.06.2024 following an accident. The vehicle has stil...l not been delivered, despite being told by the service that it would be ready after one month. The reason provided is that the bumper, one of the damaged parts, is not in Mercedes
In March 2024, I purchased a brand new Mercedes A200 AMG Hatchback from the dealership. On April 30, 2024, another vehic...le collided with my car from the side, with no fault on my part. I delivered the car to the authorized Mercedes service center, İzmir Bornova Has Otomotiv, on May 2, 2024. I was in
I purchased my brand-new vehicle from Mengerler Ankara on 12/03/2020. About three months later, I started hearing a belt... noise from the engine. The service department made the necessary repairs, and I continued to maintain my car with Mengerler Ankara. In June 2024, I couldn't get a service appoint
We paid for the product 10 days ago, yet the invoice has not been issued, and the delivery has not been made. Mercedes B...enz has not responded at all. Two ladies at customer service are trying to help, but no one calls, no one inquires, and no one resolves the issue. We sent a notice via a notary, bu
On July 28, 2024, my Mercedes had an AdBlue malfunction in Izmir. I called the 24/7 Mercedes voice response system to re...port the issue, but the representatives insisted it was due to an AdBlue refill error. This was frustrating because it turned out to be a chronic AdBlue problem, which I only manag
I recently purchased a two-door Mercedes-Benz 300, and the problems just don't seem to end. Since I bought the car, ther...e have been unresolved issues. The navigation system still hasn't been installed properly, despite five visits to the service center. Yesterday, I received a warning that the rear
