About ten days ago, while driving my Mercedes-Benz EQB at a low speed of approximately 30 km/h, I made contact with a dog. As a result of this contact, although there was no impact, dent, or visible damage to the bodywork or hood of the vehicle, the hood unexpectedly opened from its hinges. The dog ...
On September 29, 2025, my Mercedes C200 completely discharged its battery before it was even fully charged, leaving me unable to start the vehicle. Despite making numerous calls to roadside assistance for help with my car, which remains under warranty until February 2026, I received no response. I h...
On January 22, 2025, the water pump of my Mercedes-Benz C 180 was replaced at İstanbul Has Otomotiv, and I have all the invoices related to this service. Despite being replaced at an authorized service center earlier this year, the same part failed again shortly after. All maintenance on my vehicle ...
I am absolutely outraged with Mercedes-Benz! My 2023 Mercedes-Benz C200, with only 7,600 km on the odometer, is experiencing severe vibration during braking. I took it to the service center for diagnosis, and they confirmed the problem lies with the front brake discs. What's truly infuriating is the...
I am absolutely furious with my 2024 Mercedes GLC 180! I bought this car brand new just six months ago, and it's already a nightmare. Right after its 15,000 km service, I got a headlight signal error. I took it to the service center, and they "fixed" it. But barely a week later, my sunroof wouldn't ...
I am incredibly frustrated with my 2024 Mercedes CLA 200 AMG! I bought this car with huge excitement and, generally, I love driving it. However, since the day I took delivery, I've been experiencing two significant problems that are causing me major distress. First, the Adaptive Cruise Control (ACC...
The left side of the Command screen on my 2019 Mercedes A200 W177 stopped working. When I took it to the service center, they initially said it could ...
I own a 2019 Mercedes A200 W177, and I’ve always trusted the brand—until now. One day, the left half of my Command screen stopped working. I went to the authorized service center, and they casually told me it would be fixed with a simple software update. After performing the update, they suddenly ch...
"The attention and service after the complaint was very good, I recommend it. Thank you..."
"Update: I Still Haven’t Received a Positive Response to My Complaint Although I have contacted Mercedes-Benz Gelecek Otomotiv Diyarbakır Authorized Service and the relevant authorities regarding the issue of the headlight replacement, which was previously approved under warranty but later rejected (the details of which I shared in my initial complaint on 07.04.2025), I still have not received a satisfactory, solution-oriented response. Despite the time that has passed, I have only been offered a discount. However, there has been no official, written explanation as to why a process previously accepted under warranty was later made chargeable. I would like to reiterate that I reserve my legal rights under Consumer Rights, that my grievance continues, and that I expect the Mercedes-Benz brand to address the process seriously and provide a solution. If the issue is not resolved; - I would like to state that I will initiate application processes with the Consumer Arbitration Committee, - Mercedes-Benz Turkey Headquarters, - And, if necessary, with the relevant legal authorities. I would like to point out that one of the main reasons for being a Mercedes-Benz customer is my trust in the premium quality service of the brand and my belief that I would not be subjected to such grievances. However, the reluctance to resolve this issue is turning the premium perception into disappointment. I expect a global brand like Mercedes-Benz, which values customer satisfaction, to address this situation urgently with an understanding that prioritizes customer satisfaction."
I own a 2023 Mercedes-Benz GLC 220d. On April 7, 2025, I took my vehicle to Gelecek Otomotiv in Diyarbakır, an official Mercedes-Benz service center, ...
Last year, my 2020 Mercedes EQC also displayed a battery malfunction. Since it was an imported vehicle, I was told that it wasn’t covered under warranty and that I had to pay for the repairs. After my car sat in the service center for three months, the rear motor was replaced, and I paid ₺220,000 fo...
Hello, I took my vehicle to Otomol Baykan Otomobil A.Ş. for maintenance on 05/2024. The maintenance was done. After 5 months, when I received a brake pad error warning on my vehicle, I took my vehicle to Otomol Baykan Otomobil A.Ş. again. I told them that I received a brake pad warning despite the m...
Three months ago, I purchased a brand-new Mercedes EQS 450 electric vehicle from the Samsun Mengerler dealership. However, I soon realized that the fast-charging feature was not working. Despite multiple visits to the authorized service center, including extended stays of 15 days each time and the r...
At Mercedes Yiğitler Kayseri, all four brake discs and pads were replaced. However, despite 2.5 months passing since the replacement, the squeaking noise from the brake pads has not stopped when pressing the brake. The service has been unresponsive. Even though I called the service manager M****** A...
On December 5, 2024, we scheduled a maintenance appointment for our 2023 model GLC180 with Mercedes-Benz Service for December 19, 2024, and specifically requested a replacement vehicle. Since we reside in Tekirdağ Çorlu, having a replacement vehicle was crucial, so we postponed the maintenance appoi...
In October, I ordered an E-Class vehicle from Mercedes Koluman in Gaziantep, which arrived in late November. Before registration, I was informed that services like coating, window tinting, screen protectors, and seat care would be done in-house under Mercedes' guarantee, which I accepted. On Monday,...
Mercedes uses such low-quality varnish that peeling starts within a few years. I bought a CLA model and took it to a Mercedes service center every year for maintenance, and all necessary maintenance was performed. However, after 4-5 years, I noticed peeling varnish in certain areas. It never crossed...
Dear Mercedes-Benz Representatives, My name is G*** and I am the owner of a 2023 model EQA 250+ with VIN [W1N9N0CB0RJ093527]. I am writing to express my concerns regarding the inability to activate the "Mercedes me" feature in my vehicle, which has caused me significant inconvenience. When purchasi...
My Mercedes vehicle was towed to the authorized service center on 21.06.2024 following an accident. The vehicle has still not been delivered, despite being told by the service that it would be ready after one month. The reason provided is that the bumper, one of the damaged parts, is not in Mercedes...
In March 2024, I purchased a brand new Mercedes A200 AMG Hatchback from the dealership. On April 30, 2024, another vehicle collided with my car from the side, with no fault on my part. I delivered the car to the authorized Mercedes service center, İzmir Bornova Has Otomotiv, on May 2, 2024. I was in...
I purchased my brand-new vehicle from Mengerler Ankara on 12/03/2020. About three months later, I started hearing a belt noise from the engine. The service department made the necessary repairs, and I continued to maintain my car with Mengerler Ankara. In June 2024, I couldn't get a service appoint...
I am the first owner of a Mercedes C200d, and at just 141,000 km, mechanics are telling me that the engine is completely worn out, and the differential is making a terrible noise. The car has been plagued with issues for years: persistent AdBlue errors, coolant loss, severe oil consumption, and a su...
