On December 5, 2024, we scheduled a maintenance appointment for our 2023 model GLC180 with Mercedes-Benz Service for December 19, 2024, and specifically requested a replacement vehicle. Since we reside in Tekirdağ Çorlu, having a replacement vehicle was crucial, so we postponed the maintenance appointment by two weeks to ensure its availability. However, when we arrived at the service center at 10:00 AM today, we were informed that no replacement vehicle was available and that they couldn’t provide one. Despite having three authorized Mercedes-Benz service centers between Tekirdağ Çorlu and Gülsoy Florya, we chose Gülsoy Florya because we purchased our vehicle there. Unfortunately, Mercedes-Benz has shown itself to be highly ineffective, indifferent, and unresponsive in its after-sales services within Turkey. When we contacted Mercedes-Benz Türk A.Ş.'s customer service to file a complaint, we were told: “We will log your complaint, but the service response will be that no replacement vehicle was available.” This approach left the issue unresolved. It is disappointing that such a globally renowned automotive brand fails to meet the expected service standards in Turkey. Their dealerships and service centers fall far short of providing a customer-oriented experience. Sadly, this is not just limited to Gülsoy Florya but seems to be a broader issue across all authorized Mercedes-Benz service centers. Mercedes-Benz Türk A.Ş. appears to pass responsibility onto service centers, avoiding accountability altogether. For current and prospective Mercedes-Benz owners, service experience is likely to be one of the most disappointing aspects of ownership. If you are a regular customer without personal connections to dealership owners or influential status, this is the kind of treatment you can expect. I never thought I would write a complaint about Mercedes-Benz, but due to repeated similar experiences in previous service visits, I felt it necessary to highlight this issue. We sincerely hope Mercedes-Benz will improve its service standards and that our complaint reaches the appropriate authorities.
Dear Sir/Madam, In early April, I purchased a vehicle from Mercedes-Benz Turkey, which was scheduled to be delivered on May 15th. However, today is June 5th, and I still have not received any information about my vehicle. When I contact my dealership, they are unable to provide any details, and when...
In September 2023, I purchased a brand new C200 from Tuzla Gülsoy Otomotiv. With only 5500 km on the odometer, on May 18, 2024, it broke down due to a 48-volt battery error. Roadside assistance got it started, but on May 19, 2024, the engine malfunction light came on. After taking it to the service ...
I ordered a vehicle from Mercedes Has Automotive Avcılar branch on December 12, 2023. They said that the vehicle would be delivered mostly at the end of December. Today, January 24, 2024, the vehicle has still not been delivered. When I talked to the dealer, they said that the vehicle would be sent ...
On July 28, 2024, my Mercedes had an AdBlue malfunction in Izmir. I called the 24/7 Mercedes voice response system to report the issue, but the representatives insisted it was due to an AdBlue refill error. This was frustrating because it turned out to be a chronic AdBlue problem, which I only manag...
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