Dear Mercedes-Benz Representatives, My name is G*** and I am the owner of a 2023 model EQA 250+ with VIN [W1N9N0CB0RJ093527]. I am writing to express my concerns regarding the inability to activate the "Mercedes me" feature in my vehicle, which has caused me significant inconvenience. When purchasing my car, I considered the benefits of this feature to be important, which is why I chose it. However, despite my attempts to schedule an appointment for the necessary activation procedures, I have not received any available dates or support in this regard. This situation prevents me from fully utilizing the capabilities of my vehicle. Given my trust and loyalty to the Mercedes-Benz brand, I kindly request that this issue be resolved as soon as possible. I would appreciate an urgent response regarding the relevant process and information about the resolution of this problem. Thank you for your attention, and I look forward to receiving a positive response soon. Sincerely,
I am incredibly frustrated with my 2024 Mercedes CLA 200 AMG! I bought this car with huge excitement and, generally, I love driving it. However, since the day I took delivery, I've been experiencing two significant problems that are causing me major distress. First, the Adaptive Cruise Control (ACC...
After numerous unsuccessful attempts to purchase a Mercedes vehicle, I feel compelled to reach out to you. We have been monitoring the 24/7 online sales platform, but it's nearly impossible to even access the vehicles. There are speculations among various sources that due to programs, privileges, an...
I had reserved a car on the Mercedes Benz online site but cancelled it right after. The cancellation email had been sent to me on 16.10.2023. The 200000 TL fee deposited as the reservation fee for this canceled order has still not been refunded. Even though I registered with customer service 4 times...
Three months ago, I purchased a brand-new Mercedes EQS 450 electric vehicle from the Samsun Mengerler dealership. However, I soon realized that the fast-charging feature was not working. Despite multiple visits to the authorized service center, including extended stays of 15 days each time and the r...
Dear Sir/Madam, In early April, I purchased a vehicle from Mercedes-Benz Turkey, which was scheduled to be delivered on May 15th. However, today is June 5th, and I still have not received any information about my vehicle. When I contact my dealership, they are unable to provide any details, and when...
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