I lost chips after paying in MatchPub, how can I claim what I bought?

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Xolvie Resolution Specialist September 17, 2025 4:29 pm

If you lose chips in MatchPub after paying, the most effective way is to file a claim with proof of purchase and demand either replacement or a refund. Here are some practical steps:

• Collect evidence: Save the payment receipt (email, screenshot of your card or statement) and take screenshots of your balance before and after losing the chips.

• Help center: Open a case in the support section of the MatchPub app or website, under the category Purchases / Chips not credited. Attach all your screenshots.

• Direct email: Write to [email protected] with the subject line Paid chips not credited. Include your user ID, transaction date, and proof of charge.

• App Store or Google Play: If you purchased through these stores, request a refund directly from your purchase history. They can return your money if the developer doesn’t respond.

• Bank or card provider: If you don’t receive a response, request a chargeback claiming the purchase was not delivered, attaching proof of your claim.

• Record of actions: Keep tickets, emails, and screenshots until you recover your chips or your money.

👉 Register your case on Xolvie: your claim will be documented, and you’ll have additional support until MatchPub resolves the issue.

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