For a long time, the weekly gift coins that are supposed to be credited to my account in the Matchpub app have not been added. When I tried to contact live support to resolve this issue, I was unable to send a message through the app’s messaging section because I do not currently have a VIP membership. As a result, I cannot access customer support.
I am experiencing hardship both because my weekly gift coins have not been credited for an extended period and because I am unable to reach live support without a VIP membership. I am requesting that all accumulated gift coins owed to me to date be credited to my account in full and in a single adjustment. Additionally, I request that the platform provide a support channel for non-VIP users in situations like this.
On December 20, 2025, at 7:47 p.m., I purchased 2,000 coins through the Matchpub app using Vodafone mobile carrier billing. The charge was successfully applied to my phone line/account, and the payment was completed, but the 2,000 coins I purchased were not credited to my account. I have never exper...
On Monday, October 20, 2025, I purchased coins twice through the Matchpub app via the App Store. Although the payments were deducted from my account, the coins I purchased were not transferred to my Matchpub account. I contacted customer support regarding the issue, but no solution was provided. I ...
I was using the Matchpub app with my Apple account, and recently my account was banned without any explanation. I am now unable to log into the app. Additionally, when I try to create a new account using Gmail, the app immediately logs me out again and does not allow me to open a new account. While...
I am experiencing a serious issue with the Matchpub app, where I am being charged for a package I never purchased. I never approved or completed any transaction for the package in question, yet the system continues to demand payment as if I did. This is both misleading and unacceptable. Despite not...
About two months ago, I purchased coins in the Matchpub app using my credit card—first 2,000 coins, and then 500 coins. Afterward, I realized that the in-app coin prices are extremely high and, in my opinion, not worth the service provided. After purchasing the coins, I decided that I no longer wan...
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