The photos I sent through MatchPub never arrived, how can I fix this?

If photos sent through MatchPub don’t reach the recipient, the most effective approach is to rule out technical issues and then file a claim if the problem persists. Here are practical steps to fix it:

• Check your connection: Make sure you have stable Wi-Fi or enough mobile data; a weak signal can prevent photos from uploading.

• Update the app: Go to Google Play or the App Store and confirm you’re using the latest version of MatchPub. Sending issues are often fixed in updates.

• Try another method: First send a text or emoji to confirm the chat works; then try attaching the image again.

• Check format and size: If the photo is very large or in an uncommon format, convert it to JPG/PNG and try again.

• Support ticket: Open a case in Help → Messages / Files not sent and attach screenshots of the error.

• Direct email: Write to [email protected] with the subject Photos not delivered in chat. Include your registration email, user ID, and evidence.

👉 Share your experience on Xolvie, where your claim will be documented and you can get guidance from other users who’ve gone through the same thing.