MatchPub video calls cut off after a few seconds, how can I fix this?

When MatchPub video calls cut off after just a few seconds, the most effective way is to rule out your own technical issues and then file a claim if the problem continues. Here are some practical steps:

• Check your connection: Use 5 GHz Wi-Fi or a stable mobile network. If possible, connect via cable. A weak signal causes immediate disconnections.

• Update the app: Go to the App Store or Google Play and confirm you have the latest version installed. MatchPub often fixes common bugs in updates.

• Camera and microphone permissions: On your phone or browser, make sure the app or website has the proper permissions enabled.

• Try another device or browser: If the error persists on your phone, try using the web version in an updated Chrome or Firefox browser.

• Close background apps: Video call apps like Zoom or WhatsApp can consume resources and cause disconnections.

• Technical report: Open a ticket in the MatchPub support center and attach screenshots of the error, your device model, and system version.

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