MatchPub deducted money without giving chips, how can I request a refund?

If MatchPub deducts money without delivering chips, the most effective step is to file a claim immediately with proof and request a formal refund. Here are some practical steps:

• Collect evidence: Save the payment receipt (email, bank statement, or Google Play/App Store ticket) and screenshots showing a zero balance.

• In-app form: Open a ticket in Support → Purchases / Chips not credited. Attach all evidence and explain the error.

• Direct email: Write to [email protected] with the subject Refund for undelivered chips. Include your user ID, registered email, and payment proof.

• App Store or Google Play: If the purchase was made through these platforms, request a refund directly from your purchase history; they usually return the amount quickly if the chips weren’t credited.

• Bank or card provider: If you get no response, request a chargeback under the reason product not delivered.

• Keep a record: Save emails, tickets, and screenshots until the refund is completed.

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