About one hour ago, I purchased a 1,000 token package through an in-app purchase on the Matchpub app. I paid $10 with my Ziraat Bank credit card. The transaction appears as successfully completed on the bank’s side, and I have the receipt as proof. However, the 1,000 tokens were never credited to my account.
Because the payment was taken but the tokens were not delivered, I have been negatively affected. I am requesting that Matchpub review the transaction and credit the missing 1,000 tokens to my account as soon as possible.
Transaction ID: 894ce73e-89BD-4170-9c8c-3cf32e78887a
On August 9, 2025, I purchased 100 tokens on MatchPub using the mobile payment method. The payment was successfully deducted from my account, but the tokens were never credited to my profile. This is the first time I have experienced such a problem, as I have never had issues with token purchases b...
At around 10:50 p.m., I purchased 500 coins (tokens) in the Matchpub app using mobile carrier billing. The charge was successfully deducted from my phone bill, and I also received a confirmation SMS from my mobile operator, but the 500 coins were never credited to my account. I did not receive any ...
I made a mobile payment on MatchPub, expecting to receive the coins I paid for, but they never arrived! I completed the transaction successfully, and ₺229.99 was deducted from my bank account, yet my balance still shows nothing. This is completely unacceptable—if a platform takes payment, it must d...
On December 20, 2025, at 7:47 p.m., I purchased 2,000 coins through the Matchpub app using Vodafone mobile carrier billing. The charge was successfully applied to my phone line/account, and the payment was completed, but the 2,000 coins I purchased were not credited to my account. I have never exper...
On October 20, 2025, I made a payment through the Matchpub app on my iPhone 13 Pro using my credit card. An amount of 249 TL was deducted from my account, and I received a “transaction successful” message during the process. However, the purchase did not reflect in the app, and the content I paid fo...
Comments