Mango Order Delayed for Six Days Despite 2–4 Day Delivery Promise

I placed an order from Mango with order number FAG2DZ on September 11, 2026, selecting the Merkez Ankara store as the pickup location. The order has been showing as “out for delivery” in the system for six days, even though the terms clearly stated that the product would be ready for pickup at the store within 2–4 days.

During this process, I visited the store to ask about the situation and was told that international orders could take up to 12 days. However, they specifically confirmed that my order was not an international order. In my conversations with the customer service assistant, I have repeatedly been told that the delivery would take place “today,” yet there has been no concrete progress for days, and I have been unable to get a clear answer from anyone. I paid $36 for this order and still have not received my product.

I request that the current location of my order be clarified immediately and that the product be delivered to the Merkez Ankara store as soon as possible. Otherwise, I request a full refund of the $36 I paid.