Mango Customer Service Grievance

On September 15, I made a purchase through the Mango mobile application using my Yapı Kredi bank card for a total amount of 3,984.64 TRY to buy a bag and a pair of shoes. Although the payment was successfully processed and deducted by my bank, the order does not appear in Mango’s system and there is no pending authorization visible for this transaction. Since the date of the transaction, I have contacted your customer service team and WhatsApp support line several times, and I also sent an email on September 22. Each time I was informed that the problem stemmed from a system error, but no concrete solution has been provided and the issue is still not resolved. I request that my original order be created in your system without any additional cost and that the bag and shoes I paid for be prepared and delivered to me as soon as possible, or that you offer an equivalent solution that does not cause me further loss of time or money.