Mango Order Cancellation Delayed for More Than 24 Hours

I purchased a red buckle shoulder bag through the Mango app on September 15, 2026, under order number FAM907. Because I noticed that the estimated delivery date was too late, I submitted a cancellation request the following morning, before the product had even been shipped. The app stated that my cancellation request would be reviewed and that I would be informed within 24 hours.

More than 24 hours have now passed, yet I have received no clear information about the status of my cancellation, and no refund has been credited to my credit card. Although the order still appears to be in the preparation and review stage, the process is taking far too long and I have not received any follow-up, which is causing me significant inconvenience.

I request that my refund be credited to my credit card without further delay and that I receive written confirmation that my order cancellation has been completed.